Job Description

Job Description

Job Description

Reliable Automatic Sprinkler Co., Inc. is a global manufacturer and distributor of fire protection products. Reliable manufactures the highest quality and most innovative fire sprinklers, valves, and special systems on the market; distributes a full line of best-in-class system components; and backs it up with premier customer service. Reliable's corporate headquarters is located in Elmsford, NY; manufacturing plant in Liberty, SC, and regional sales and distribution centers throughout the US and across the world.

We aim to serve as a fire protection leader by (i) manufacturing the highest quality sprinklers and valves (ii) producing and distributing a complete line of system components (iii) providing innovative solutions (iv) delivering the highest level of customer service and (v) teaming with customers as valuable strategic partners; while supporting the fire protection industry, associations and Reliable family of employees since 1920.

We are hiring across the country and have the following opportunity available to you today:

The Customer Service Representative provides effective customer service for all internal and external customers.

Duties and Responsibilities

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promotes a safe workplace
• Performs other duties as directed

Required Skills, Competencies and Qualifications

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
• 2+ years of Customer Service experience in the manufacturing or construction industry

Benefits

• Medical, Dental, Vision, and FSA are available the 1st of the month following your start date
• 401k with company match is available 1st of the month after 90 days of employment
• Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!

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