Job Description

Job Description

Job Description

Description:

The Accounts Receivable Manager will be responsible for a variety of tasks that ensure timely cash application, effective customer communication, and accurate account maintenance. The ideal candidate will be organized, self-motivated, and capable of working independently to manage daily responsibilities and follow-ups. Experience in ERP systems, Cash Applications, and business-to-business (B2B) collections is required.

Key Responsibilities:

• Perform daily cash applications, including processing credit card payments, applying checks and ACH transactions.
• Monitor and manage B2B customer collections, following up on past due balances and working directly with customers to resolve issues.
• Assist with credit analysis and new customer setup, including reviewing credit applications and gathering required documentation.
• Maintain accurate customer records: contacts, billing instructions, invoice submission methods, and email/portal preferences.
• Communicate clearly and professionally with customers via phone and email.
• Collaborate with internal departments including sales, inside sales, and operations to resolve invoice issues and ensure accurate account maintenance.
• Work with upper management to provide account updates, support reporting needs, and attend meetings to communicate ongoing issues and solutions.
• Utilize research and analytical skills to reconcile customer accounts and ensure AR records align with customer payment activity.
• Assist with lien and notice filing processes, ensuring documentation is submitted correctly and on time.
• Maintain and update access to customer payment portals; experience with portals is a plus.
• Performs other related duties as assigned.

Requirements:

• 1–3 years of relevant experience in Accounts Receivable or Credit & Collections.
• Prior experience using ERP systems; Epicor Prophet 21 (P21) strongly preferred.
• Strong Excel proficiency: ability to sort, filter, and use formulas to support reporting and account research.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to prioritize tasks independently.
• High attention to detail and commitment to accuracy.
• Ability to work with a variety of stakeholders, from front-line sales to upper management.

Preferred Qualifications:

• Experience with B2B customer portals and electronic invoicing platforms.
• Working knowledge of lien processes and notice filing requirements.
• Familiarity with credit reports and credit evaluation tools (e.g., CreditSafe).

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