Job Description

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."
**** TEMPORARY POSITION - 9 months assignment. Part time role - 20 hrs/week. Staffed through TCWGlobal. ****
Summary: As part of a mission centric, locally delivered and nationally powered organization this role is responsible for a variety of internal operational support functions as well as customer support for fundraisers and donors with the ability to multitask, effectively communicate via phone, adjust to fluctuating call volumes and provide exceptional internal and external customer service. Relentlessly pursuing cancer cures.

Key Relationships:

• Reports to: Senior Manager, Support Services
• Liaisons w/ partner staff in various Campaign Initiatives and/or Operational Departments

Campaign Admin

• Execute mass data entry in multiple systems, including internally owned and external partner systems (CRMs, ticketing systems, event sites, etc…)
• Support updates and maintenance of Drupal sites, Wordpress pages, and other IT related functions
• Provide coverage for Workplace Giving admin responsibilities during critical crunch periods (e.g. Of The Year)
• Execute upon requests submitted through the centralized inbound processes for all administrative responsibilities (Formsite, smartsheet, etc…)
• Update campaign reporting, communicating directly with campaign staff when necessary
• Pull lists to assist Engagement team with mass communication sends
• Responsible for answering and solving administrative tickets submitted through supportservices@lls.org

Operations Support

• Execute internal operations support including, but not limited to: matching gifts, refunds, adjustments, receipts, unsubscribes, reimbursements
• Ability to maintain strictest confidentiality and follow detailed workflows to maintain access to banking systems
• Maintain a strong working knowledge of assigned campaigns and functions
• Perform other related duties as assigned

#LI-Remote

Education & Experience Requirements:

• Bachelor's Degree
• 1+ years of related call center and customer service experience
• Knowledge of MS Office Suite and ability to navigate multiple software programs at one time
• Bilingual skills (Spanish) preferred but not required
• Must pass an FCRA accredited background check

Physical Demands & Work Environment:

• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations
• Part Time position

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.

Job Tags

Remote job, Contract work, Temporary work, Part time,

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