Position Summary This position supports the administrative and operational needs of the department by working closely with key clinical and other administrative personnel and represents the department in a professional and welcoming manner. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Demonstrates knowledge of the organization’s mission and MFA’s iCare values and incorporates them into the performance of duties. Facilitates the timely completion of administrative requests from the Practice via tasks in EMR (EPIC). 1 week for Routine Tasks same day turnaround for Urgent Tasks. Works with patients on select appointment, surgical and procedure scheduling needs; demonstrates caring and compassionate attitude in accordance with MFA’s iCare values. Performs administrative duties to assist in operational efficiency of department, such as filing, labeling, sorting incoming and outgoing mail, printing and checking physician calendars and schedules. When obtaining documents, verifies patient demographics, financial and insurance information using EMR system. Greets patients and other providers in a pleasant and professional manner and directs to the proper individual. Screens telephone callers in pleasant and a professional manner; handles call, takes message or directs caller to appropriate person or area. Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff. Handles stressful situations with little or no supervision; functions as a respectful member of the health care team. Supports department by working on special projects to assist in operational initiatives as directed by Supervisor and departmental leadership. Deals professionally and discreetly with sensitive, confidential information concerning hospital affairs, patient health information, meeting minutes, letters and other documents. Ability to schedule meetings, take notes and track action items and make edits and distribute as necessary. Demonstrates effective and appropriate communication with physicians, Department Managers, other employees, patients and visitors. Coordinates and responsive to other duties and tasks with other MFA departments and affiliated groups, such as SAVISTA, Contact Center, Referral Management, Patient Experience, Credentialing, etc. Minimum Qualifications Education A high school diploma or equivalent combination of training and experience Strong knowledge of medical terminology Experience A minimum of 3 years of administrative experience in a fast-paced healthcare setting Proven typing skills of 50 words per minute (wpm) or better About GW MFA MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals. The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) MFA Co
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