Job Description

Description:

The responsibilities described below represent the general scope of work. Specific duties may be allocated differently among staff members depending on operational requirements, organizational priorities, and individual skill sets.


Res[pnsibilities:


1. Process provincial grant funding to licensed child care programs in Alberta.


- Provide expert advice and information to child care programs regarding the provincial grants policies, processes and procedures.
- Identify and resolve system-related claim/invoice submission issues.
- Understand the intricacies of all child care grant funding types including: Affordability Grant, Child Care Subsidy Program, Wage Top-up and Professional Development Funding, Inclusive Child Care, Family Day Home Administration Grant, etc. to accurately pay and make financial adjustments.
- Analyze complex issues from child care programs associated with their claim submission and grant payments, identify most appropriate solution and assist the child care programs with the steps involved to resolve these issues.
- Interpret systems data and operators' Payment Summary Statements to provide child care programs clarity and details regarding the grant payments made to them.
- Prepare options regarding complex cases for Supervisor approval
- Action anomalies and unusual claim/payment transactions to Supervisor.
- Review, assess and grant/deny claim and invoice payments.
- Remain current on new emerging and all ongoing changes to child care grant programs, eligibility requirements, policies and relevant grant program contacts.
- Review, assess and process internal adjustments to child care operators' claims to correct identified inaccuracies.
- Accurately process transactions related to child care program adjustment requests, internal adjustments or scheduled recovery set-offs as debits or credits to child care programs' payments.


2. Administration of Child Care Claims


- Organize, prioritize and action financial payment inquiries (more than 1,000 per month for the department) in a timely, effective and professional manner.
- Address child registration service related inquiries, tasks and issues.
- Make recommendations for revisions to the operational policy and service delivery process.
- Validate reports to assist with service delivery outcomes, preparation of briefing notes and action requests related to various grants paid to child care operators.
- - Investigate issues and facilitate resolutions to issues related to monthly claim advance payments.
- Complete user acceptance testing during system upgrades and enhancements, and provide feedback on system performance.
- Identify system and processing issues for resolution.
- Ensure information management protocols are maintained.
- Participate in training activities during the process of onboarding new Child Care Claims Payment Coordinators.




3. Perform verification reviews


- Perform audits on select claims made by child care programs to ensure that payments are accurate and meet grant program policy and eligibility requirements. This includes contacting operators to request supporting documents, reviewing the submitted documentation and cross-referencing the data with claims reporting to confirm accuracy and compliance, identifying discrepancies and documenting the findings.
- Identify any irregularities or instances where fraud may be an issue and refer to supervisor.
- Conduct spot-check review and verification of monthly claim advance payment list to confirm accuracy of recommended payments.


4. Liaise with external and internal contacts.


- Respond to claims/payment, claim advance and child registration inquiries from child care operators and internal Government of Alberta departments.
- Liaise with the staff from other program areas (Affordability Grant support team, Alberta Child Care Grant Funding Program team, Subsidy department, Child Care Delivery, Licensing offices) to facilitate solutions to operators' payment issues, ensure all relevant grant agreements are in place and grant payments are not disrupted.


Additional information to suppliers


Per worker model below this is primarily a remote position with potential of working some days on site.


Possible work locations
-Edmonton, Forestry Building - 9920 108 Street NW


Working Hours:
Standard Hours of work are 8:15 to 4:30pm with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the Province


Standard Background check required
The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.


Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act, Security/Cybersecurity, Information Management, and Respect in the Workplace. There may also be other mandatory and/or optional training.


Anticipated Interviews dates
Interviews are estimated to start on Jan 12, 2026. This is an estimate only.


Scoring Methodology:
Financial/Pricing: 10%
Resource Qualifications: 40%
Interview Process: 50%


ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.


Number of Positions: 8

Enable Skills-Based Hiring

No

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Qualification Additional Details Payment Terms : Y030 - within 30 days Due net|Y015 Maximum Extension Term (Months) : 12 Qualification Assessment Must Have Education Yes/No - High School Diploma/GED. Yes Soft Skills Duration - Ability to learn quickly, problem solve/troubleshoot, work independently and in... 2 years Yes/No - Clear verbal and written communication skills and the ability to interact professionally... Yes Yes/No - Excellent communication, time management, and analytical skills. Yes Yes/No - Exceptional organizational skills and ability to prioritize multiple responsibilities... Yes Yes/No - Strong analytical skills with high attention to detail and accuracy. Yes Yes/No - The ability to pay attention to detail Yes Work Experience Duration - Demonstrated experience with MS office suite (Excel and Outlook) 2 years Duration - The ability to accurately calculate, post, correct, and manage accounting figures... 2 years Nice to Have Education Yes/No - Relevant post-secondary education in the area of office administration. Acceptable... Yes Soft Skills Duration - Proven ability to show initiative and exercise sound business judgement with decision... 1 years Work Experience Duration - Experience in understanding the impact of policies, processes and procedures on... 2 years Duration- Experience with public sector accounting. 2 years Duration - Relevant experience in a role similar to this. Experience must be applicable to this... 2 years Duration - Strong analytical, decision-making and organizational skills 2 years

Job Tags

Work experience placement, Remote work, Monday to Friday,

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