Job Description

Job Description

Job Description

An International Airline company is seeking a Passenger Service Supervisor / Assistant Manager to work out of their YVR Airport location.

• Direct-Hire with Excellent Benefits (Medical, Dental, Vision, Sick Leave, Paid Time Off, Holiday Pay, 401k, Travel Benefits, etc.)
• Bachelor’s Degree and 5+ years of related experience including Passenger Service, traffic, baggage, and/or cargo operations experience is required
• Bilingual skills, especially in Japanese is a big plus
• MUST be flexible to work any shift
  • 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday: 6:30 AM – 3:00 PM
• Salary Range:
  • Supervisor-level: $59.8K – 74.8K CAD / year (DOE)
  • Assistant Manager-level: $69K – 86.2K CAD / year (DOE)

Requirements of the YVR Airport Passenger Service Supervisor / Assistant Manager :

• Must have 5+ years of related Customer Service experience including Passenger service, traffic, baggage, and/or cargo operations experience
• Bachelor’s degree is required
• Airline experience or Travel industry experience preferred but not required
• Bilingual skill is strongly preferred, Japanese/English bilingual is a big plus
• Must be flexible to work any shift schedules including weekends and holidays
• Excellent Customer Service skills as well as interpersonal skills
• Proficient in MS Office
• Detail-oriented, organized, and problem-solver

Responsibilities of the YVR Airport Passenger Service Supervisor / Assistant Manager :

• Supervise/oversee all aspects of the operation at the airport
• Supervise operational needs and monitoring that all staff are properly following company procedures as directed by managers
• Perform any other supervisory functions as directed by Managers
• Assist Managers in ground operations
• Responsible to oversee and monitor all aspects of the flight turnaround
• Review contracted expenses for accuracy and submitting for payment within specified deadlines
• Ensure that Staff is updated of all changes in procedures
• Coordinate with Tokyo headquarters for resolutions of recurring service problems or irregularities
• Use independent discretion to make decisions based on the Company’s needs
• Perform any other functions necessary to ensure smooth, timely and safe operations
• Participate in performance review and contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)

< Additional Responsibilities as an Assistant Manager >

• Administer staffing for the department through scheduling, deployment and general management of Staff
• Coordinate local operations with all appropriate agencies and organizations as needed
• Oversee all cargo and mail handling
• Check invoices from contractor companies
• Ensure all security and safety measures are being followed by staff
• Perform any passenger service functions as directed by Senior Managers
• Maintain close working relationships with all contractors
• Communicate any issues or problems to necessary parties on a timely basis and troubleshooting as necessary
• Prepare management reports
• Represent the Company as necessary
• Contribute to the personnel decision-making process (i.e. hiring, performance evaluations, salary, promotions, termination, etc.)
• Train Staff as necessary

Employment Type: Direct Hire

For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

Company Description

For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

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