Amazon Connect Job at Ztek Consulting, Shelton, CT

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  • Ztek Consulting
  • Shelton, CT

Job Description

Responsibilities:

  • Lead the design and implementation of Amazon Connect solutions.
  • Oversee integration with other systems and platforms.
  • Provide technical support and troubleshooting for Amazon Connect.
  • Collaborate with cross-functional teams for seamless deployment.
  • Develop and maintain documentation for configurations and processes.
  • Conduct training sessions on Amazon Connect best practices.
  • Monitor and optimize Amazon Connect performance.
  • Implement security measures to protect sensitive data.
  • Stay updated with the latest Amazon Connect developments.
  • Evaluate and recommend new tools and technologies.
  • Improve customer experience using Amazon Connect.
  • Ensure compliance with industry standards and regulations.
  • Support claim registration processes through Amazon Connect capabilities.

Qualifications:

  • Strong technical background with 10 to 14 years of experience.
  • Expertise in Amazon Connect (design, implementation, and support).
  • Good understanding of claim registration processes.
  • Excellent problem-solving and troubleshooting skills.
  • Proficiency in English (reading, writing, and speaking).
  • Strong collaboration and communication skills.
  • Ability to develop and maintain technical documentation.
  • Experience in conducting training sessions.
  • Proactive in monitoring and optimizing system performance.
  • Adherence to security best practices and data protection.
  • Ability to provide insights for enhancing customer experience.
  • Compliance with industry standards and regulations.

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