Amazon Connect Job at Ztek Consulting, Shelton, CT

dVVaVFRpTEJScTcra3ExdGxvMnBDUEJyK3c9PQ==
  • Ztek Consulting
  • Shelton, CT

Job Description

Responsibilities:

  • Lead the design and implementation of Amazon Connect solutions.
  • Oversee integration with other systems and platforms.
  • Provide technical support and troubleshooting for Amazon Connect.
  • Collaborate with cross-functional teams for seamless deployment.
  • Develop and maintain documentation for configurations and processes.
  • Conduct training sessions on Amazon Connect best practices.
  • Monitor and optimize Amazon Connect performance.
  • Implement security measures to protect sensitive data.
  • Stay updated with the latest Amazon Connect developments.
  • Evaluate and recommend new tools and technologies.
  • Improve customer experience using Amazon Connect.
  • Ensure compliance with industry standards and regulations.
  • Support claim registration processes through Amazon Connect capabilities.

Qualifications:

  • Strong technical background with 10 to 14 years of experience.
  • Expertise in Amazon Connect (design, implementation, and support).
  • Good understanding of claim registration processes.
  • Excellent problem-solving and troubleshooting skills.
  • Proficiency in English (reading, writing, and speaking).
  • Strong collaboration and communication skills.
  • Ability to develop and maintain technical documentation.
  • Experience in conducting training sessions.
  • Proactive in monitoring and optimizing system performance.
  • Adherence to security best practices and data protection.
  • Ability to provide insights for enhancing customer experience.
  • Compliance with industry standards and regulations.

Job Tags

Similar Jobs

Braintrust

UX Researcher - Hybrid - Santa Monica, CA (W2 Contract) Job at Braintrust

UX Researcher - Hybrid - Santa Monica, CA (W2 Contract) Join to apply for the UX Researcher - Hybrid - Santa Monica, CA (W2 Contract)...  ...mentoring other researchers.Additional Information Seniority level: Entry levelEmployment type: ContractJob function: Information... 

Children's Healthcare of Atlanta

Pharmacy Technician 1 - Scottish Rite Job at Children's Healthcare of Atlanta

 ...dispensed under direct supervision of a registered pharmacist according to State and Federal law. Experience. No experience necessary or retail experience as pharmacy technician. Preferred Qualific Pharmacy Technician, Technician, Pharmacy, Pharmacist, Medication,... 

Virginia Heart

Hospital Scheduler, EP Job at Virginia Heart

 ..., dependable and enthusiastic Electrophysiology Hopsital Scheduler to schedule all inpatient and outpatient procedures at various hospitals and provide courteous and professional support to the office manager, physicians, billing, clinical staff, and most importantly, the... 

Match Education

Middle School Visual Arts Teacher (2025-2026) Job at Match Education

 ...Match Charter Public School is a free, high-performing charter public school in Boston. We are a PreK-12 school serving 1,250 students...  ...success in college and careers in order to achieve economic security and mobility. Students gain acceptance to our schools via an annual... 

BarkandBoarding

Dog Daycare Attendant Job at BarkandBoarding

 ...career change? Dream of getting paid to spend time with animals? Bark + Boarding is searching for fun & responsible pet lovers for daycare attendants! Bark + Boarding has been serving the DC metro area since 1999 and are the winners of The Washington Post's Top Work Places...