Job Description

Job Description

Job Description

Salary: $17.50 - $22.50

TL;DR

You excel at promoting resident satisfaction, cultivating connections, having strong administrative experience, and building a friendly community environment. This role presents a unique chance to positively influence lives and make our residents feel appreciated and integrated. Come be a part of our team at T&H Realty Services, Inc.

What You Will Own & Improve:

Providing Customer Service Support and Administrative Assistance: You will go beyond basic customer service to address issues that residents may experience and provide administrative assistance. This will be accomplished through a combination of problem-solving, effective communication, and empathy, addressing residents' issues and enhancing their overall satisfaction.

What You Already Know:

1. How to read, set up, and enforce a lease agreement: You understand that enforcing a lease agreement is a critical process for both landlords and Residents, ensuring that both parties understand their rights, responsibilities, and obligations under the contract.
2. How to Read a Resident Ledger: Determine What Is Owed and Post Payments Correctly.
3. How to use Google Calendar: Schedule and manage evaluations, property checks, and lease violations.
4. How to manage incoming calls and email management: You understand that quick response time to calls and emails leads to resident satisfaction and retention.

What You Will Learn:

1. Single Family Property Management: The ins and outs of a successful Single Family Property Management company. You will gain a thorough understanding of the products and services we offer to help our clients and customers, and embrace our core values.
2. How to Use Our Tools: You will receive a comprehensive crash course in Trainual, Rentvine, Aptly, Tenant Turner, RingCentral, and more. Plus, you'll learn to leverage technology for automation and efficiency.
3. Eviction Management: Prepare and attend eviction hearings.
4. Key Management: How to effectively manage keys for occupied and vacant homes.
5. Lockbox Management: How to manage our lockbox system using Tenant Turner.
6. Office Supply Management: How to order and manage supplies for office and field staff.
7. Phone System Management: How to manage out-of-office communication via RingCentral.
   

How Success is Measured:

This role is straightforward: to provide excellent customer service that enhances resident satisfaction and retention.

Requirements:

1. High School Degree or GED required.
2. Experience is preferred

Benefits:

1. Health/dental/ vision insurance
2. PTO
3. Retirement plan (Simple IRA)
4. Life insurance
5. Disability insurance
6. Annual bonus plan
7. Housing discount may be available

Job Type:

Full-time, in office, Monday-Friday 8:30 AM - 5 PM

Location:

T&H Realty Services, Inc.
760 E. 52nd Street
Indianapolis, IN 46205

T&H Realty Service is an Equal Opportunity Employer. For more information, please visit us at

Please respond with your resume and salary requirements. Pay is dependent on the level of experience.

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