Job Description

Job title: Client Services Back Office Operations Support Specialist

Openings: 2

Location: Onsite in Fort Worth, TX

• *Hybrid (4 days IN , 1 day REMOTE after training NOT GUARANTEED) Training will be 2-4 weeks in person all 5 days of week.
• Shift Times: 8am – 5pm but can flex up or down, as long as they get their hours. (7am-4pm, or 9am-6pm, etc.)

Type: Contract

Contract length: 12+ months- extension or conversion possible

Interview process: 1 round (looking to IV this week)

Citizenship: USC or GC holder (no c2c or c2h-must be able to work on w2)

Screenings: background once hired

Pay: $20/hour- flat rate, no flexibility

Start date: 3/24/25

+: weekly pay, benefits (optional)

• Shift Times: 8am – 5pm but can flex up or down, as long as they get their hours. (7am-4pm, or 9am-6pm, etc.)

Qualifications:

• Good with onsite schedule
• Local to Fort Worth, TX
• Excel expereince
• Excellent organizational and communication (verbal and written) skills- expereince communicating with clients in a support type role
• Adaptable to changes and multifunctional.
• One-year job experience in Accounts Receivable or Banking preferred.
• Job experience and/or education in other Accounting related fields is a plus.
• Data entry skills are a plus.

Job Description:

• Responsible for the timely processing of various work items received via system case, email, or paper mail.
• Requires acute attention to detail, time management, and communication with peers, customers, and internal partners.
• Volume of work per team varies from 5,000 to 25,000 work items per month.
• Positions will require the ability to conduct extensive research with potential outbound calls to various parties.

Responsibilities:

Account Reconciliation:

• Timely processing of payment allocations, refunds, and account terminations within the system.
• Subsequent account corrections, refunds, and title release processes associated with the requests.

Accounts Payable / Citations:

• Timely processing of payments for vendor invoices and lease citations.
• Conduct appropriate research to ensure payments are cross-charged to customer accounts where applicable.
• Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details.

Terminations:

• Timely processing of repossession, charge off, and other hostile terminations.
• Prepare appropriate notifications to be sent in accordance with published legal guides for consumer and commercial accounts.
• Ensure processes are performed timely and accurately to mitigate legal risk.

Account Modifications:

• Prepare required documents for Autopay enrollment and account modifications (due date changes, extensions, deferrals, restructures, retail account reschedules, lease to retail and balloon rewrites for commercial accounts, substitutions of collateral, transfers of interest/equity, mid-term mileage requests).
• Process account modifications in accordance with documented compliance guidelines.

Customer Relations:

• Collect and review incoming customer correspondence.
• Create and assign departmental cases.
• Prepare all generated response letters for outgoing mail.

Education:

• High school diploma.
• College preferred (Accounting, Finance).

Skills:

• One-year job experience in Accounts Receivable or Banking preferred.
• Job experience and/or education in other Accounting related fields is a plus.
• Data entry skills are a plus.
• Excellent organizational and communication (verbal and written) skills.
• Adaptable to changes and multifunctional.
• Analytical skills.

Dress Code:

Business Casual.

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