We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you'll find the standard job description for this opportunity. Must Haves: * Bachelor's degree related to data management or equivalent experience. * Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI). * Basic understanding of data visualization tools and techniques. Able to grow into analyzing and reviewing the data * Microsoft Excel to create pivot tables, graphs and charts * At least 2 years prior experience and understanding of Metrics principles, processes and producing reports * Experience with Assembling large, complex data sets that meet functional / non-functional business * Excellent attention to detail and organizational skills. * Strong analytical and problem-solving abilities. * Effective communication skills, both written and verbal. * Ability to work collaboratively with team members and manage multiple tasks simultaneously. Nice to Haves: * Master's degree in Analytics with a couple of valid internships * Familiarity with telecommunications, network monitoring, and performance management tools. * Basic knowledge of statistical analysis and data processing techniques. * Proficiency in programming languages such as Python, R, or SQL, with a focus on data manipulation and automation. * Proficiency in using Excel for data analysis and automation using macros and other advanced features. * Some change management experience, understanding of change management principles and processes. Job Description: The Metrics & Maintenance Support role supports the Enterprise Network Services team by assisting with data analysis for Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) as well as aiding in the coordination of maintenance activities. The successful candidate will work closely with the Metrics & Maintenance Lead to ensure data accuracy, perform data analysis, and coordinate changes efficiently. Key Responsibilities Data Analysis Responsibilities: * Assist in collecting and interpreting data for program metrics (SLAs) and KPIs. * Prepare and validate monthly SLA reporting data to check for discrepancies. * Ensure the integrity of SLA reports by performing data cleaning and validation tasks. * Support the Lead in presenting SLA findings and addressing customer concerns. * Conduct data analysis to identify trends, patterns, and insights. * Assist in producing detailed reports on Network Operations Center (NOC) operations and telecommunications performance. Change Coordination Responsibilities: * Support the coordination and scheduling of maintenance activities. * Maintain documentation related to change coordination and track changes. * Assist in managing change requests and ensuring all changes are communicated effectively to stakeholders. * Collaborate with cross-functional teams to implement change coordination strategies. * Identify and address any issues or discrepancies related to changing activities. Requirements * Bachelor's degree related to data management or equivalent experience. * Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI). * Basic understanding of data visualization tools and techniques. * Excellent attention to detail and organizational skills. * Strong analytical and problem-solving abilities. * Effective communication skills, both written and verbal. * Ability to work collaboratively with team members and manage multiple tasks simultaneously. Preferred Qualifications * Prior experience in a support role involving data analysis and change coordination. * Familiarity with telecommunications, network monitoring, and performance management tools. * Basic knowledge of statistical analysis and data processing techniques. * Proficiency in programming languages such as Python, R, or SQL, with a focus on data manipulation and automation. * Proficiency in using Excel for data analysis and automation using macros and other advanced features. * Understanding of change management principles and processes. Please see our website for more job openings:
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