Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant .

LSF is looking for a talented Early Childhood Service Coordinator (Case Manager)who wants to make an impact in the lives of others.

The schedule for this role requires Monday-Saturday availability. Specific hours will vary. 

Purpose & Impact:

The Early Childhood Service Coordinator (Case Manager) will provide case management services for at least 30 open cases at any given time with families who have children ages birth to 6. Maintain case ownership responsibility for coordinating services and supports identified for each child and family member to include health, wellness and/or safety. This individual shall manage the support plan, as required, and continuously monitor and assess the family’s condition and dynamics to make necessary assessment and coordinate support.

Essential Functions:

• Responsible for planning early childhood events at each Center to engage families and refer to St. Joseph’s Hospital for developmental screenings.
• Conduct home visits to meet the needs of the family and ensure successful enrollment in key services.
• Work with parents/caregivers to develop individualized family support plan.
• Provide families with timely referrals to services.
• Partner with families to build strong parent-child relationships and strengthen their support networks with other parents and community members.
• Maintain regular contact with service providers and document service progress.
• Provides community education through public presentations.
• Organize, prioritize and complete all work assignments by the established deadlines.
• Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
• Work collaboratively with volunteers and community resources.
• Knowledgeable of Hillsborough County child serving systems and community resources.
• Knowledge of Children’s Board policies.
• Accurately document all case activities and maintain the case file in accordance with the standardized case file format.
• Develop and maintain relationships and partnerships with local programs and offer parents/caregivers information and materials regarding community programs.
• Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by supervisor.
• Organize, prioritize and complete all work assignments by the established deadlines.
• Work flexible hours to include some evenings and Saturdays.
• Other duties as assigned.

Other:

• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Understand the value and foundation of the Protective Factors framework.
• Practice Family Support Principles.
• Cross trained to perform daily operating procedures.
• Participate in Center events and work to support contractual outcomes.
• Must be trained in the Center data system: Attendance and Needs Tracking System and maintain member confidentiality.
• Bilingual employees may be needed to review and/or translate (verbal or written communications)
• Attend mandatory trainings and perform other duties as assigned.

Physical Requirements:

Must have a high level of energy, adaptability to irregular hours, able to travel within Hillsborough County as needed.

Education:

Bachelor’s Degree in Social Work, Early Childhood Education or related field required.

Experience:

• Must have experience in primary responsibility to provide case management for at least 30 open cases at any given time with families who children ages birth to 6.
• Bilingual English/Spanish is required.

Skills:

• The coordinator will possess a strong knowledge base and establish relationships with community resources to successfully link families with needs identified in their family support plan.
• Able to react to change productively and handle other essential tasks as assigned.

Principal Accountabilities:

• Reports to Service Coordinator Supervisor.
• Team player with co-workers and administrators.
• Accurate complete and timely submission of required documents and reports.
• Liaison to community providers.
• Adherence to agency policies and procedures.
• Must maintain confidentiality of all client information.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need.  Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including :

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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