Job Title: Chick-fil-A Leadership Professional
Job Type: Full-Time
Job Location: Chick-fil-A Cambridge (MD)
Job Summary:
Chick-fil-A Leadership Professional is a leadership position responsible for managing and developing team members, guiding customer service operations, overseeing restaurant operations, and ensuring the restaurant is meeting sales and profitability goals.
Job Duties and Responsibilities:
• Lead a team of employees to uphold high standards, providing ongoing coaching and mentorship to help them develop in their roles.
• Foster a positive and collaborative work environment that supports the development of team members and promotes teamwork and accountability.
• Ensuring efficient and effective operation of the restaurant by evaluating and refining processes, procedures, and protocols.
• Work closely with business partners to achieve sales and profitability goals.
• Develop and maintain excellent relationships with customers, ensuring the highest level of satisfaction and services.
• Analyze customer feedback and work with team members to make improvements in job performance and service.
• Responsible for the training and development of new team members, while fostering a strong sense of team spirit in the restaurant.
• Ensuring compliance with health and safety standards, food safety regulations, and labor laws.
• Interact with customers and guests to resolve any issues or complaints, maintaining a high level of customer service and satisfaction.
Requirements:
• Experience in restaurant operations management or retail management
• Strong interpersonal, leadership, and communication skills
• Demonstrated ability to develop and train a team to deliver exceptional customer service
• Honesty, integrity, and a high level of ownership
• Ability to work in a fast-paced and dynamic environment, adapt to change, and be flexible
• Knowledge of health and safety standards, food safety regulations, and labor laws
• Must be 18 or older
• Available to work weekends, evenings, and holidays as needed
Pay Range: $20-25/hr
Benefits: Health insurance, quarterly and annual bonus opportunity, paid time off, free college, career development opportunities, free meals.
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