Job Description

Claims Telephonic Initiation Representative (remote available) at Lincoln Financial Group in Boise, Idaho, United States Job Description Alternate Locations: Work from Home Work Arrangement: Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration. Relocation assistance: is not available for this opportunity. Requisition #: 73121 The Role at a Glance We are excited to bring on a Telephonic Initiation Representative to join our claimant excellence team supporting Group Protection in a remote environment. ? ?Background Details : The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. ? ?As a Telephonic Initiation Representative, you will be responsible for answering claimants calls regarding disability and FMLA claims in a call center environment. You will be the first point in contact for the employee (member) and initiating claims or leaves to provide a positive customer experience during their specific challenge. As a member of the team, you will educate the customer on their claim or leave needs and advise of next steps in the process. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on ? What you'll be doing + Communicate with roughly 50-60 customers throughout the day, answering questions and initiating their claim through the utilization of multiple applications and platforms. ? + Provide education to the customer/employer regarding the product (primary products: FMLA and disability) while having a strong focus on attention to detail to ensure the claim/leave is taken and notated appropriately. ? + Communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers' expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently. ? + Identifies, recommends and champions process improvements and organizational initiatives to positively influence the team and quality. ? + Training Schedule: Monday - Friday 9:00am - 5:30pm EST 6 weeks (no time off during training).? + Regular Full Time Schedule: Must be available to work an 8 hour shift Monday through Friday between the hours of 8:00am to 11:00pm EST.? + Regular Part Time Schedule: Must be available to work a 10 hour shift on Mondays plus an 8 hour shift one other day of the week between the hours of 8:00am and 11:00pm EST.? What we're looking for Must-have experience (Required) : ? High School Diploma or GED ? + 0-1+ years of administrative support, customer service and/or data entry that directly with the specific responsibilities for this position ? + Ability to communicate effectively (verbal/written) ? + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ? ? Must-have capabilities :? + Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity. To check internet speed, go to 'Google' and type in 'Speed Test' and simply select 'Run Speed Test'. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth. ? ? Nice-to have Experience (Preferred): ? + Data entry and research experience in a fast-paced environment ? + Ability to maneuver through multiple systems as needed What's it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for YOU: + A clearly defined career framework to help you successfully manage your career + Leadership development and virtual training opportunities + PTO/parental leave + Competitive 401K and employee benefits (+ Free financial counseling, health coaching and employee assistance program + Tuition assistance program + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations + Effective productivity/technology tools and training Pay Range: $20.77 Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. About The Company Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2022, approximately 16 million customers trust our guidance and solutions across four core businesses - annuities, life insurance, group protection and retirement plan services. As of September 30, 2023, the company had $290 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at . Lincoln is committed to creating a diverse and inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook (, Twitter (, LinkedIn (, and Instagram (. Sign up for email alerts at Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln's Politi To view full details and how to apply, please login or create a Job Seeker account

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Job Tags

Full time, Part time, Work experience placement, Home office, Relocation package, Flexible hours, Shift work, 1 day per week, Monday to Friday,

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