Job Description

Job Description

Job Description

Salary: $103,000.00 - $110,000.00 DOE

Position Description

Job Title: Crisis Program Supervisor

Reports to: Director of Crisis Services

Classification: Regular, Full-Time, FLSA Exempt

Pay Range: $103,000.00 - $110,000.00 DOE

Location: San Leandro, CA 94578

Office Hours: Hybrid, must be able to report within 60 minutes if needed

Schedule: Sunday to Wednesday or Wednesday to Saturday 7:00 am-19:00 pm

About Us: Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders.

Our Mission: Building community, dignity, hope and wellness through services that support recovery and self-sufficiency with people who are living with serious mental health challenges.

Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

Position Summary

Working collaboratively with Clinicians, EMTs and Peer Support Specialists from Bonita Houses Community Assessment Transport Team (CATT), the Program Supervisor will answer consultation phone calls from Registered Clinicians on the scene of crisis in the field. The Program Supervisor will rely upon their own crisis experience in addition to their knowledge of local and county resources to provide guidance in achieving the best possible outcome for the client. Further, the Program Supervisor will identify circumstances where on scene supervision may be beneficial and take appropriate action. The Program Supervisor may also be trained to dispatch Crisis Response Teams in response to calls for service as appropriate.

This Program Supervisor will be required to work the shift if scheduled staff call out as 24/7 coverage is required per the contract. Supervises the clinicians on duty for their shifts.

The Program Supervisor is required to maintain clinical competency in evidence-based practices, crisis management interventions, motivational interviewing, Cognitive Behavioral Therapy, trauma informed care, Solutions Focused Therapy, culturally specific mental health needs, and provide linkage to community resources. The Licensed Clinicians crisis experience and clinical guidance aims to reduce repeat psychiatric emergency services and emergency department presentations.

Primary Responsibilities

• Responds to consultation phone calls on first ring from Clinicians in the field to provide clinical guidance and oversight to facilitate effective assessments and disposition discussions.
• Responsible in collaboration with Clinical Director for ensuring that crisis teams are adequately staffed, including arranging on-call coverage with adequate lead time. It is a billing requirement that services operate 24/7 without gaps in coverage.
• Complete review and sign off on all unlicensed clinical documentation of crisis evaluations, and follow up notes.
• Supports onboarding and training of newly hired clinicians, including teaching courses in crisis academy and shadowing clinicians in the field.
• Is required to work the shift if scheduled staff call out as 24/7 coverage is required for the contract.
• Participate in staff performance reviews.
• If needed, provide coaching or progressive discipline in collaboration with the Director and HR when appropriate.
• Complete and engage in the BHI QA process such as CQRT monthly chart review.
• Attends staff meeting to stay abreast of current team members and needs within the program.
• Identifies need for escalation for on scene supervision and support and responds to scene if needed.
• Assists in determining the best available resources to support the clients needs.
• Completes in-house and/or 988 Crisis Support Services training to answer direct dispatch calls for service which may happen outside of shift hours.
• Directs crisis management and crisis intervention when appropriate.
• Will assess for the need of new protocols and procedures and assist in creation of needed systems to support the success of the program.
• Assists with program data tracking and record keeping, ensuring all consumers are provided with after-care follow up.
• Completion of consultation log and morning report for accurate transfer of information and timely completion of documentation as applicable.
• Lead the evening staff meeting twice a month or as needed.
• Hold weekly drop-in case consultation group.
• Complete administrative projects as needed or other projects as specified by the Director of Crisis Services.
• Attend two weeks of on-boarding training during day time hours and all required online trainings within first 30 days.
• Completion of CPR/BLS training within first 90 days.
• Comply with all legal and ethical mandates including Child and Elder Abuse Reporting, HIPAA, PHI and PII.
• Able to meet the Immigration Reform Act of 1986 requirements.
• Willingly show interest to learn and understand different perspectives, as well as show self-awareness around race, gender, class, sexual orientation, lived experience and other important attributes.

Qualifications and Requirements

• Masters Degree from an accredited college with a major in Clinical Psychology or a related field
• Valid License (LCSW, LMFT, LPCC) with the California Board of Behavioral Sciences or Board of Psychology
• Experienced in rapid screening and assessment, DSM-5 diagnosis and works effectively in stressful situations
• At least two (2) years of Crisis Response field experience as a registered or licensed clinician
• Experience and familiarity with providing services in public health, community mental health, crisis services, or other setting serving people who are unhoused
• Experience in Electronic Health Record Systems (eg. Welligent, Clinicians Gateway, Reddinet, Epic)
• Must have California Drivers License and a driving record acceptable by the Agencys insurance company
• Must be able to report onsite within 60 minutes of notification

Physical Requirements

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls.Ability to lift 15 pounds at times. Occasional regional travel (10-15%) required.
These requirements are representative of those that must be met to successfully perform the jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Statement

Bonita House, Inc. is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status or any other characteristic protected by law.

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