Job Description

Customer Service Representative San Jose Address 1 Apple Park Way, Cupertino, CA 95014, USA Compensation $23.00/hour

Job Description

Job Description

TheCustomer Service Representative (CSR)will be answering a high-volume of incoming calls, communicating to riders, and responding to email inquiries as well as problem solving throughout the day.

Duties and Responsibilities

• Communicate with customers, vendors, and other departments regarding the Commute Program
• Assist with investigating and resolving customer concerns.
• Record incidents for vendor follow-up.
• Support processes related to Electric Vehicle charging.
• Managing the strikes and appeals process for infractions.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs.
• Provide quick real time responses to requests.
• Excellent written and oral communication with interpersonal skills.
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
• CDL preferred but not required.
• Willingness to research and investigate issues to determine root causes and offer solutions to customers and colleagues

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