Customer Service Representative San Jose Job at Fountain-Fort Carson School District 8, Cupertino, CA

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  • Fountain-Fort Carson School District 8
  • Cupertino, CA

Job Description

Customer Service Representative San Jose Address 1 Apple Park Way, Cupertino, CA 95014, USA Compensation $23.00/hour

Job Description

Job Description

TheCustomer Service Representative (CSR)will be answering a high-volume of incoming calls, communicating to riders, and responding to email inquiries as well as problem solving throughout the day.

Duties and Responsibilities


  • Communicate with customers, vendors, and other departments regarding the Commute Program
  • Assist with investigating and resolving customer concerns.
  • Record incidents for vendor follow-up.
  • Support processes related to Electric Vehicle charging.
  • Managing the strikes and appeals process for infractions.
  • Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
  • Additional duties and responsibilities may apply.


Skills Required and Physical Demands
  • 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
  • Extremely detail-oriented and exceptional organizational skills
  • Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
  • Experience using multiple software programs simultaneously with various open tabs.
  • Provide quick real time responses to requests.
  • Excellent written and oral communication with interpersonal skills.
  • Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
  • CDL preferred but not required.
  • Willingness to research and investigate issues to determine root causes and offer solutions to customers and colleagues



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Job Tags

Work at office,

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