Job Description

Customer Success Project Manager

Base pay range: $60,000.00/yr - $70,000.00/yr

Additional compensation: Commission

Reporting structure: Reports directly to the Vice President of Strategic Alliances and works closely with Sales team members.

Responsibilities

• Manage and distribute monthly formula-based pricing releases, ensuring accuracy and timely delivery to all stakeholders.
• Provide spot quoting support for non-contracted materials or special requests, coordinating with leadership or operations when needed.
• Conduct first-line load reconciliation and pricing execution for designated customers to ensure timeliness and accuracy prior to moving through the approval hierarchy.
• Maintain records of pricing history and support documentation for profitability analysis.
• Lead and coordinate quarterly or annual business reviews, gathering key metrics, trends, and insights to present opportunities for improvement.
• Identify process bottlenecks and recommend continuous improvement initiatives, working cross-functionally with sales, operations, and transportation.
• Track and document customer feedback and pain points to support long-term program enhancement.
• Serve as the first line for sales calls and inbound inquiries, qualifying leads and routing to the appropriate team member based on territory, material type, or opportunity level.
• Support the sales team with day?to?day administrative tasks, including documentation, lead tracking, and CRM support.
• Engage in cross-team collaboration to ensure a seamless handoff between sales, operations, and customer service.
• Conduct monthly weight minimum analysis, comparing actual pickups against contractual or expected thresholds and flagging underperformance.
• Provide monthly reporting on volume trends, load performance, and customer adherence to recycling protocols.
• Travel as needed.

Core Competencies

• Active Communications Verbal, Written, Listening Skills; clearly expresses ideas, listens actively, offers full attention, asks clarifying questions, and paraphrases. Demonstrates group presentation skills, presents data effectively, and actively participates in meetings.
• Analytical Synthesizes complex data to identify root causes, gathers and researches information, designs and implements workflows, and aligns responsibilities with organizational objectives to achieve results.
• Business Acumen Demonstrates knowledge of business, market, and competition activities, aligns work with strategic goals, understands implications, works within budget, and implements cost?saving measures.
• Customer Orientation Views the organization through the eyes of the customer, anticipates and meets needs, solicits feedback, and manages difficult situations promptly.
• Develop Relationships Builds and maintains trustful relationships, communicates honestly, and maintains professional networks.
• Diligence Perseveres to accomplish tasks and maintains urgency in getting results.
• Initiative Acts proactively, identifies opportunities, calculates risks, and takes independent action.
• Motivation Excites others with information, sets challenging goals, persists through obstacles, and measures self against excellence.
• Problem Solving & Decision Making Identifies problems, gathers information, compiles solutions, involves others as appropriate, commits to action, and makes timely, sound decisions.
• Responsiveness Takes timely action to meet needs and minimizes delays.
• Results Oriented Maintains focus on short and long?term goals and demonstrates urgency in achieving results.
• Strategic Thinking Plans day-to-day and long-term decisions within the organizations strategic intent, adapts strategy to changing conditions, and recognizes implications of issues.

Desired Characteristics

• BA/BS degree from an accredited university or college.
• 3 or more years spent working in a sales or account management role.

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