Job Description
Customer Success Project Manager
Base pay range: $60,000.00/yr - $70,000.00/yr
Additional compensation: Commission
Reporting structure: Reports directly to the Vice President of Strategic Alliances and works closely with Sales team members.
Responsibilities
- Manage and distribute monthly formula-based pricing releases, ensuring accuracy and timely delivery to all stakeholders.
- Provide spot quoting support for non-contracted materials or special requests, coordinating with leadership or operations when needed.
- Conduct first-line load reconciliation and pricing execution for designated customers to ensure timeliness and accuracy prior to moving through the approval hierarchy.
- Maintain records of pricing history and support documentation for profitability analysis.
- Lead and coordinate quarterly or annual business reviews, gathering key metrics, trends, and insights to present opportunities for improvement.
- Identify process bottlenecks and recommend continuous improvement initiatives, working cross-functionally with sales, operations, and transportation.
- Track and document customer feedback and pain points to support long-term program enhancement.
- Serve as the first line for sales calls and inbound inquiries, qualifying leads and routing to the appropriate team member based on territory, material type, or opportunity level.
- Support the sales team with day?to?day administrative tasks, including documentation, lead tracking, and CRM support.
- Engage in cross-team collaboration to ensure a seamless handoff between sales, operations, and customer service.
- Conduct monthly weight minimum analysis, comparing actual pickups against contractual or expected thresholds and flagging underperformance.
- Provide monthly reporting on volume trends, load performance, and customer adherence to recycling protocols.
- Travel as needed.
Core Competencies
- Active Communications Verbal, Written, Listening Skills; clearly expresses ideas, listens actively, offers full attention, asks clarifying questions, and paraphrases. Demonstrates group presentation skills, presents data effectively, and actively participates in meetings.
- Analytical Synthesizes complex data to identify root causes, gathers and researches information, designs and implements workflows, and aligns responsibilities with organizational objectives to achieve results.
- Business Acumen Demonstrates knowledge of business, market, and competition activities, aligns work with strategic goals, understands implications, works within budget, and implements cost?saving measures.
- Customer Orientation Views the organization through the eyes of the customer, anticipates and meets needs, solicits feedback, and manages difficult situations promptly.
- Develop Relationships Builds and maintains trustful relationships, communicates honestly, and maintains professional networks.
- Diligence Perseveres to accomplish tasks and maintains urgency in getting results.
- Initiative Acts proactively, identifies opportunities, calculates risks, and takes independent action.
- Motivation Excites others with information, sets challenging goals, persists through obstacles, and measures self against excellence.
- Problem Solving & Decision Making Identifies problems, gathers information, compiles solutions, involves others as appropriate, commits to action, and makes timely, sound decisions.
- Responsiveness Takes timely action to meet needs and minimizes delays.
- Results Oriented Maintains focus on short and long?term goals and demonstrates urgency in achieving results.
- Strategic Thinking Plans day-to-day and long-term decisions within the organizations strategic intent, adapts strategy to changing conditions, and recognizes implications of issues.
Desired Characteristics
- BA/BS degree from an accredited university or college.
- 3 or more years spent working in a sales or account management role.
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