Job Description

About The Role
We are seeking a dynamic and personable Customer Success Representative to join our team. The ideal candidate will be responsible for managing inbound calls, conducting lead intakes, providing exceptional customer consultations, and leveraging their expertise in HubSpot to enhance our customer relationship management processes. The role requires strong soft skills, including excellent communication and problem-solving abilities, to ensure a positive experience for our clients. This is a hybrid role (1-2 days remote) based in Skokie, IL.
Responsibilities
Answering inbound phone calls and assisting customers with inquiries, support requests, and product information.
Conducting lead intakes to gather essential information about prospective clients and their needs.
Performing customer consultations to understand their requirements, address concerns, and provide tailored solutions.
Utilizing HubSpot to manage customer interactions, track leads, and maintain accurate records.
Collaborating with departments to ensure seamless customer experiences and effective resolution of issues.
Proactively identifying opportunities to improve customer satisfaction and retention through feedback analysis and relationship-building initiatives.
Assisting in the development and implementation of customer success strategies and processes.
Providing regular reports and updates on customer interactions, feedback, and performance metrics to management.
Preferred Qualifications
Bachelor's degree preferred
Proven experience in a previous sales, account management, customer success, or related role.
Proficient in Google Suite
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Previous Experience Working In a SaaS Or Technology-driven Company.
Familiarity with sales processes and lead qualification techniques.
Hubspot Experience Required
Crypto or legal knowledge preferred
A strong willingness to learn
Benefits
$40k to $50k annual salary and performance-based bonuses
Retirement plan options
Health insurance
Paid time off
Remote work opportunities (1-2 remote day per week)
Be a part of a growing company with opportunities for individual career advancement
Other Details (for Reference, Not Included In JD)
FLSA status: Exempt
Typical salary: $40-$50k per year
Bonus projection: $10k per year, uncapped
Schedule: Full-time

Job Tags

Full time, 2 days per week, 1 day per week,

Similar Jobs

Waters Hardware

Small Engine Repair Specialist- Independence MO Job at Waters Hardware

...of the Stihl Power Equipment Specialist is to process all work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes small engine power equipment, primarily 2-cycle handheld units. Applicants must be able to demonstrate...

VM Long Beach

Customer Service Positions - Telecom CSR Job at VM Long Beach

We are a telecommunication-based consulting sales and marketing firm. We help our clients popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for...

CrowdStrike

Graphic Designer (Remote) Job at CrowdStrike

Graphic Designer (Remote) Location Remote : #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against...

Northrop Grumman

Principal Embedded Software Engineer Job at Northrop Grumman

Requisition ID: R10179865 Category: Engineering Location: Linthicum, Maryland, United States of America Clearance Type: Secret Telecommute... ...environments, Northrop Grumman brings informed insights and software-secure technology to enable strategic planning. Were looking...

Walmart

Independent Optometrist - Sam’s Club Job at Walmart

Independent Optometrist - Sams ClubLaunch your services in Sams Clubs!As an Independent Optometrist leasing space inside our Sams Club, you will take a leading role in patient care with respect to eye and vision care as well as general health and well-being.As an...

Customer Success Representative Job at W3Global, Skokie, IL

dkVsVFNDeklSYWI5a2FKdmtJR2tBdkprK3c9PQ==