Customer Support Representative / Contact Center Agent (REMOTE IOWA) Job at Aureon, West Des Moines, IA

dmtaWlN5TEZUYVAwbWFwa21vNm9BZlpn
  • Aureon
  • West Des Moines, IA

Job Description

Job Responsibilities :

  • Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contactincluding information and resolution achievedis logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Communication - provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
  • Support coworkers - provide procedural advice and assistance to other representatives.
  • Help maintain and ensure positive working relationships with support clients.
  • Provide all support functions within the guidelines of the contact center and client policies and procedures.
  • Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education :

  • High school or equivalent

Required Skills:

  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • Aptitude for providing superior customer care
  • Must exhibit dependability, adaptability and flexibility
  • Basic math skills
  • Creative thinking and reasoning ability

Preferred Skills

  • Experience in sales, marketing, or promotions

Call Center, Customer Service, Inbound, Remote

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Aureon

Job Tags

Full time, Immediate start,

Similar Jobs

Baudville Brands

Internship - Graphic Designer Job at Baudville Brands

GRAPHIC DESIGN INTERNSHIPABOUT THE OPPORTUNITY:Are you passionate about unleashing your creativity across diverse media platforms, from digital and social to print and product design? If the vibrant world of dynamic, innovative product development appeals to you, then... 

ATC

Information Technology Help Desk Analyst Job at ATC

 ...Information Technology Help Desk Analyst 2 Fully Onsite Position at Chester, PA 1 year contract with multi-year extensions Hourly...  ...to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates... 

PediaStaff

SY 2025-2026 School-Based Speech-Language Pathologist - SLP - JO-2506-36585 Job at PediaStaff

 ...PediaStaff has a phenomenal school-based job opportunity for a Speech-Language Pathologist in the Centreville, MD area! We have a need for...  ...children. We Will consider CF Candidates! Fantastic contract SLP position forthe 2025-2026 school year (and possibly beyond... 

Ameriship Parcel Delivery

Courier/Independent contractor Job at Ameriship Parcel Delivery

 ...Job Details: Position: Delivery/Pickupdriver Pay: $600 - $1,200 per week Job Type:Independent Contractor/Courier Schedule: Monday through Friday Locations: Chamblee, GA 30341 Job Summary: Ameriship Parcel Delivery is a medical overnight and courier... 

Touchmark

Full Time Dishwasher Shifts Job at Touchmark

Job Description Job Description ETHIC Excellence, Teamwork, Hospitality, Integrity, and Compassion steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal...