Customer Support Representative / Contact Center Agent (REMOTE IOWA) Job at Aureon, West Des Moines, IA

dmtaWlN5TEZUYVAwbWFwa21vNm9BZlpn
  • Aureon
  • West Des Moines, IA

Job Description

Job Responsibilities :

  • Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contactincluding information and resolution achievedis logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Communication - provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
  • Support coworkers - provide procedural advice and assistance to other representatives.
  • Help maintain and ensure positive working relationships with support clients.
  • Provide all support functions within the guidelines of the contact center and client policies and procedures.
  • Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education :

  • High school or equivalent

Required Skills:

  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • Aptitude for providing superior customer care
  • Must exhibit dependability, adaptability and flexibility
  • Basic math skills
  • Creative thinking and reasoning ability

Preferred Skills

  • Experience in sales, marketing, or promotions

Call Center, Customer Service, Inbound, Remote

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor. Aureon

Job Tags

Full time, Immediate start,

Similar Jobs

Boon

Freelance Graphic Web Designer Job at Boon

 ...re looking for a versatile and strategic designer who can bring our products value to...  ..., using Figma and other tools to create graphics that make complex ideas simple, engaging...  ...development. Flexible working hours and remote work options. Competitive compensation... 

WuXi AppTec

Manager or Senior Manager, Business Development Job at WuXi AppTec

 ...Job Description The Manager/ Senior Manager, Business Development East Coast drives sales growth in close coordination with Research Chemistry Services leadership. The (Senior) Business Development Manager will have an additional focus on penetrating certain assigned... 

Crown Cork & Seal USA, Inc. Careers

Forklift Operator Job at Crown Cork & Seal USA, Inc. Careers

 ...and follows safe work procedures and safety rules ~ Operates powered industrial trucks to pull pallets from the outgoing...  ...other related duties as required ~2-3 year previous forklift manufacturing/production experience. ~ Good oral and written communications skills. Good... 

Domino's

Domino's Pizza Maker / CSR Central Everett (7125) Job at Domino's

 ...Customer Service Representative Pay Range: $16.66-$18.00 Job Description Company Description JPC LLC is a Franchise with Domino's Pizza looking to provide opportunity to new team members who are looking for the FUN job, develop skills and grow fast within our... 

Rubenstein Public Relations

Social Media Manager Job at Rubenstein Public Relations

 ...sustainability, entertainment, health and wellness, social impact, and the nonprofit sector. Position The Social Media Manager at Rubenstein PR will develop and execute...  ...content for Rubenstein PRs social media accounts Requirements ~2-3 years of...