Data Entry Specialist (FT) Job at Universal Transportation Systems, Camp Washington, OH

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  • Universal Transportation Systems
  • Camp Washington, OH

Job Description

Data Entry Specialist (FT) Location Cincinnati, OH (Camp Washington area) : DATA Entry/Call Center Specialist General Purpose:
  • The data entry provides a clear understanding of the data entry specialists/call reps role in both outbound call centers and the inbound call center. It details the duties, responsibilities, and skills needed to work in a call center/data entry.
  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks, Duties and Responsibilities:
  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders and forms
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
Education and Experience:
  • high school diploma or equivalent
  • proficient in relevant computer applications
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • some experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

Job Tags

Full time,

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