Job Description
Serve as contact in providing remote customer service and moderately complex technical support to internal partners and vendors.
-Provide second-level remote support of customers’ software and minor operating system modifications requests. Investigate, research, and resolve complex IT issues
-Respond to requests and document tickets in Service Now following Centene’s Information Technology policy and procedures
-Perform software installations, upgrades, and configure customer-specific software
-Review team’s current processes and recommend process improvements. Update installation guides and workflow processes. Collaborate with Information -
-Technology teams to update workflow processes impacting multiple teams
-Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service
-Monitor service level agreements, perform scheduled departmental audits, and report findings to management
-Act as a technical resource for Information Technology support specialists and coordinators
Top Skills Details
5+ years in a midsize or large environment supporting M365, AD, Windows and basic troubleshooting of hardware and software products (Imaging, install, configuring, and upgrading).
5+ years experience working with ServiceNow - This is a must have!
Professional experience troubleshooting and supporting Macs and audiovisual equipment are very important.
Working experience with SCCM/similar imaging tool
Soft skills are important - verbal and written communication and excellent customer service skills. This position will be supporting executive level employees.
EVP
You could be the one who changes everything for our 24 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national Fortune 50 and rapidly growing organization, our mission is fueled by exceptional talent.
Business Challenge
Not having this resource on-site will impact the onboarding and daily functions within Centene\'s production.
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