Job Description

The Director of Housekeeping oversees and ensures cleanliness of the property in accordance with the Department of Health, hotel and company standards. Responsible for planning, organization, and development of the housekeeping department. Follows all policies and procedures while constantly striving to improve all standards of operation. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous service. Responsible for staffing, scheduling, training and developing hourly team members.

Director of Housekeeping responsibilities include, but are not limited to:

• The Director of Housekeeping is expected to plan, organize, and monitor the work of housekeeping, laundry and housemen team members daily to ensure compliance with our high quality standards, which requires continuous visual inspections of guest rooms and public areas, laundry production and quality.
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct.
• Communicates effectively, both verbally and in writing, to provide clear direction to team members. Recruits (hires), trains, coaches and counsels housekeeping (including laundry staff and housemen) team members, following company, state, and federal regulations.
• Performs reviews of the Housekeeping Department team. Manages and motivates management team in the administration of their duties.
• Purchase, re-order and maintain linen and housekeeping supplies and inventory.
• Manages finances of housekeeping operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget. Maintains systems and controls to provide adequate supplies for efficient operations of the department.
• Evaluates and reports maintenance issues relating to condition of furniture, fixtures, and equipment.
• Monitors daily Time and Attendance of staff to prevent any mistakes with payroll and to avoid any over-time for the department.
• Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment.
• Service metrics responsibility related to areas of control (i.e. guest service scores and TripAdvisor)
• Delegate duties and projects with consistent follow up.
• Promptly resolves any guest complaints or issues.
• Reports any unsafe work condition to the Resort Manager or General Manager.
• Ensures proper communication within the department by conducting regular meetings with all housekeeping team members. Participates with peer managers in meetings, property goals and initiatives.
• Other duties as assigned.

What are we looking for?

• Proven experience supervising housekeeping departments of 80+ employees.
• Extensive experience in managing large properties with 300 rooms or more.
• Experience working with different unit types (ex. standard, multi-bedroom, etc).
• Experience with foreign labor programs (J-1, H-2B) preferred.
• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of rooms management systems.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Bonus program
• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match
• Paid Parental Leave (16 weeks)
• Bereavement Leave and Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount

WE ARE MORE THAN JUST A WORKPLACE

We love what we do ~ join our team in one of the various hotel and resort jobs we have available! As leaders in the areas hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Brittain Resorts & Hotels offers many employment opportunities in the Myrtle Beach, SC area to elevate jobs to careers.

Turn a job into a career by joining the team at Brittain Resorts & Hotels in Myrtle Beach, SC.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Complete your application today for any of our immediate openings and find out why we were voted one of the Best Places to Work in South Carolina.

Who are we?

Brittain Resorts & Hotels specializes in legendary guest satisfaction, property management, and marketing. The foundation for our success was laid long before the company was formed, with roots beginning in 1943 at the historic Chesterfield Inn in the heart of Myrtle Beach, S.C.

From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level. With over 4,000 rooms in the portfolio, BRH currently operates 22 hotels and resorts and 45+ restaurants & bars within the United States.

Our team is made up of dedicated, talented individuals who constantly push the boundaries to provide our clients with the best in customer service. With us, you can be confident that your hard work and dedication will be rewarded with exceptional opportunities for growth and advancement. Our associates are our biggest asset, and we promise to take care of them just like our guests.

Connect with us! @brittainresorts

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

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