Job Description

Director Of Conference Services

We are seeking a visionary Director to lead our dynamic conference services team. This individual will be responsible for driving revenue growth, ensuring operational excellence, and maintaining our reputation as Charleston's preferred destination for extraordinary meetings and events. This role leads the shared services conference service team and sits on the Executive Committee of both The Charleston Place and The Cooper.

Duties & Responsibilities:

• Lead and mentor the conference services team to achieve and exceed revenue goals.
• Develop and implement strategic service and upselling plans to maximize the potential of our unique venues.
• Ensure events align with the company's standards of excellence and reflect the unique character of our venues.
• Serve as the primary liaison between clients and operational teams, ensuring flawless execution of events.
• Build strong relationships with operational teams, local vendors and partners to enhance the client experience.
• Maintain a visible presence in the operation and outstanding collaboration with the culinary and banquet teams.
• Collaborate with Event Design team to enrich events with dcor, floral, linen, furnishings and enhanced touches.
• Oversee contract negotiations, pricing strategies, and budget management for all meetings and related events.
• Monitor market trends, conduct competitive analysis, and identify opportunities to enhance our offerings.
• Develop annual revenue and expense budget and maintain monthly forecast accuracy for the hotel collection.
• Actively participate in regular executive committee, leadership and departmental meetings.
• Other duties as assigned by the EVP.

Required Skills & Experience:

• Minimum 7 years of leadership experience in conference services, preferably in luxury hospitality.
• Ability to lead, inspire and motivate a team.
• Exceptional communication, negotiation and interpersonal skills.
• Detail-oriented, organized, and capable of managing multiple projects simultaneously.
• Familiarity and experience with luxury meetings and events, with a keen understanding of the needs of the corporate and incentive marketplace key clients.
• Bachelor's degree in Hospitality, Business Management, or a related field preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Mobility: Ability to stand, walk, and move around event venues for extended periods.
• Lifting: Capability to lift and carry up to 25 pounds for event setup and logistics.
• Endurance: Stamina to work long hours, including evenings, weekends, and holidays.
• Manual Dexterity: Ability to handle small tools, decorations, or equipment for event setups.
• Visual and Auditory Skills: Strong vision and hearing to monitor event details and respond to client or team needs.
• Flexibility: Ability to bend, kneel, or reach to assist with decorations and event setup.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.

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