Job Description

Job Description

Job Description

We are looking for an experienced Director of Patient Access to lead and oversee all aspects of patient registration, admissions, scheduling, insurance verification, and other front-end revenue cycle operations. Based in Roanoke, Virginia, this role is critical to ensuring operational efficiency, compliance with healthcare regulations, and delivering an exceptional patient experience. The ideal candidate will have a proven track record in healthcare administration and a passion for optimizing processes to support financial health and patient engagement.

Responsibilities:
• Direct and manage the operations of the Patient Access department, including registration, admissions, scheduling, insurance verification, and switchboard services.
• Develop and enforce policies and procedures to ensure accurate patient data collection and adherence to healthcare regulations.
• Lead training programs, staff development initiatives, and performance evaluations for department staff.
• Establish and monitor key performance metrics to evaluate patient flow, financial clearance, and customer service standards.
• Collaborate with revenue cycle, clinical, and IT teams to enhance patient registration processes and improve overall experience.
• Implement strategies to drive patient engagement and support digital health initiatives, including telemedicine access.
• Address and resolve escalated patient or provider concerns related to registration and access issues.
• Oversee departmental budget and resource allocation to optimize efficiency and reduce costs.
• Ensure compliance with value-based care models, data security protocols, and documentation standards.
• Prepare and present comprehensive reports on department performance to senior leadership.• Bachelor’s degree in healthcare administration, business, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in patient access, hospital administration, or revenue cycle operations, with at least 2 years in a leadership role.
• Comprehensive understanding of hospital registration, admissions, insurance verification, and scheduling processes.
• Proven ability to manage and lead teams effectively, with strong communication and problem-solving skills.
• Experience working with Electronic Medical Records (EMR) systems and patient scheduling platforms.
• Demonstrated capability to drive operational improvements and foster collaboration across departments.
• Knowledge of healthcare revenue cycle processes, including accounts receivable and revenue recognition.
• Familiarity with compliance standards related to healthcare regulations and value-based care models.

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