Job Description

New Hanover Regional Medical Center , a progressive non-profit health system with 7,000 employees, 740 physicians on staff and over $3 billion in revenue, located in Wilmington, NC, has an outstanding opportunity for a Director of Patient Access . Morgan Hunter HealthSearch has been retained to conduct this key search.

The Director of Patient Access, reporting to the Vice President of Revenue Cycle, is responsible for directing the operations and strategy of the Patient Access Department, a 24/7 department with over 80 FTE's in 10 locations, including the Medical Center, four associated specialty hospitals, a nearby critical access hospital, as well as cancer and heart centers and outpatient services.


Candidate qualifications include a Bachelors' degree and a minimum of 3+ years of management experience within patient access operations. The Director will bring project management, strategic planning and team leadership aptitudes. A Master's degree is preferred, as is CHAM certification, familiarity with the EPIC EMR and an understanding of the PFS side of the patient access process.


New Hanover Regional Medical Center is anchored by a teaching and tertiary care hospital, with the region's only Level II Trauma Center, that serves a seven-county area. The main campus also features the Heart Center, Zimmer Cancer Center, Betty H. Cameron Women's & Children's Hospital, Behavioral Health Hospital, and Rehabilitation Hospital. The organization also includes Pender Memorial Hospital in Burgaw, NC, as well as the Orthopedic Hospital.


Wilmington, North Carolina is a port city known as a gateway to Cape Fear Coast beaches like Wrightsville, with its strong surf, and Carolina, with its long boardwalk. Part of downtown's Historic District, the Riverwalk is lined with restaurants, galleries and shops. It runs along the Cape Fear River, where the Battleship North Carolina is moored. Wilmington has been named one of the 100 Best Art Towns in America. Whether art is painted on exterior building walls or displayed in window storefronts, art is all around you. People seeking rich cultural venues are drawn to the area to enjoy the symphony orchestras, theatre performances and festivals, which take place year-round.

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