Dispatcher Job at Emerald Resource Group, North Canton, OH

dUVoUVRDTEJUYVAwbHFwa200eXNBUFpuL1E9PQ==
  • Emerald Resource Group
  • North Canton, OH

Job Description

Job Title: Dispatcher - Customer Service and Call Management Support

Salary: $17 per hour

Schedule: Sunday to Thursday, 2:30 pm - 11:00 pm (fully remote after training)

Location: North Canton, OH

Qualifications:
  • Self-directed individual with the ability to handle multiple tasks simultaneously
  • Proficient in Microsoft and PC skills
  • Logical thinker with a keen understanding of business efficiency
  • Strong communication skills (oral/written) with the ability to interface effectively with customers, suppliers, and team members
  • Team player with the ability to thrive in collaborative environments
  • Associate degree preferred or relevant equivalent experience
  • 1-3 years of experience in customer service and/or call center

Responsibilities:

As a Dispatcher, you will:
  • Proactively problem solve and escalate urgent service needs and technician-related issues to the appropriate management team
  • Participate in conference calls, providing analysis of call volumes, high-priority customers, and known issues
  • Monitor the real-time operation of the Call Management System to ensure Service Level Agreement (SLA) is met and all available technicians are actively assigned to calls
  • Continuously monitor "white space" on the Call Management System for maximum productivity of technicians
  • Monitor and coordinate part ordering and shipment with technicians, scheduling calls accordingly
  • Escalate incomplete calls until resolved and dispatch calls to Flex Labor Partners, monitoring to completion
  • Mark technician unavailability on the Call Management System chart for emergency situations
  • Review call lists, determine initial urgency, and schedule appropriately through interface with technicians, business team, and customers
  • Utilize team/geography knowledge to improve resource efficiencies
  • Document customer dissatisfaction, field issues, and recognition of technicians for good performance
  • Contact customers with estimated times of arrival as necessary
  • Work varied shifts and weekends as scheduled with minimal travel for business

Attention Employers!

Seeking exceptional talent? We've got the solution: Share your job descriptions with us.
  • Precision Matching: We'll pinpoint the perfect candidates.
  • Time Saver: Fill crucial roles faster than ever.
  • Showcase Your Brand: Attract top talent aligned with your mission.
  • Partnership: We're your allies in successful hiring.
  • Network Access: Tap into our extensive candidate pool.
  • Confidentiality: Your needs are handled discreetly.
Elevate your team today! Contact us to share your job descriptions and discover your next top performer. Send inquiries, resumes and cover letters to lexi@emeraldresourcegroup.com . Emerald Resource Group

Job Tags

Hourly pay, Immediate start, Flexible hours, Shift work, Weekend work, Sunday,

Similar Jobs

Conde Group, Inc.

Data Analyst Job at Conde Group, Inc.

 ...Position: Data Analyst Location: Oakland, CA (Remote) Pay: $35 to $40/hour Experience: ~1+ years of data analysis experience is required. ~ Experience with SAP and Power BI is preferred. Type: Contract Schedule: Monday - Friday Conde Group... 

Compass Group

BAR SUPERVISOR Job at Compass Group

 ...Position Title: Bar Supervisor (Part-Time) at Paper Mill Pub Pay Range : $18.00to$18.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1416953 . The advertised program is an AI... 

Allied Universal®

Security Officer - Part Time Job at Allied Universal®

 ...Job Description Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide...  ...programs, company discounts, perks, and more. Security Officer Needed at Shipping Facility in Imperial, PA Part Time - $18.... 

Community Services for Autistic Adults & Children

Part Time Reading Specialist Job at Community Services for Autistic Adults & Children

 ...their highest potential and contribute as confident members of their community. CSAAC is looking for a part time, permanent Reading Specialist! Schedule:Monday - Friday, 20 hours a week. Compensation:$25.00- $30.00 hourly About the Role: Under the... 

Sunrise Senior Living

Housekeeper Job at Sunrise Senior Living

 ...unbelievable privilege and it will be something I carry with me for the rest of my life!" - Sunrise Team Member At Sunrise, our Housekeeper is responsible for performing housekeeping and laundry functions in order to create a safe, secure, and inviting environment for...