Dispatcher Job at Marriott, Grapevine, TX

dVVWVVFDZkFRYUg2a3E1cGxZK3FCL1JqL3c9PQ==
  • Marriott
  • Grapevine, TX

Job Description

Additional Information

Job Number 25010509

Job Category Rooms & Guest Services Operations

Location Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States, 76051VIEW ON MAP (

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Review shift logs/daily memo books and document pertinent information in logbooks. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Maintain security of vehicles and vehicle keys. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Notify Loss Prevention/Security of any guest reports of theft. Answer, record, and process all guest calls, requests, questions, or concerns. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette; exchange information using electronic devices. Develop and maintain positive working relationships with others; support team to reach common goals. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Job Tags

Full time, Work experience placement, Immediate start, Shift work,

Similar Jobs

Inspiring Lives Today

Coaching and Business Development - Remote Opportunity Job at Inspiring Lives Today

 ...provider of acclaimed leadership, wealth creation, and personal development programs, and we're inviting a New Coaching and Business...  ...Independently and Remotely from Your Laptop and Phone Join a Global Community: Our organization unites individuals from diverse corners... 

B12

Web Designer Job at B12

 ...Job Description Job Description The role: Being a web designer at B12 is being a main contributor to the success of the company!...  ...experts to focus on what you love most--design! If you enjoy freelancing, designing websites, and working in an open and creative environment... 

Bristal Assisted Living

Laundry Attendant Job at Bristal Assisted Living

 ...experience in guest services and hospitality every day and in every way. We are seeking an experienced, responsible and thorough Laundry Attendant to create and maintain a clean, comfortable and safe environment for our residents. The Laundry Attendant will clean linens... 

Gpac

Recruiter--Hybrid Job at Gpac

 ...tried and true recipe for success that has allowed us to become an industry leader and become one of the largest and most successful recruiting offices in the country. This is an excellent opportunity for someone who has an entrepreneurial mindset, a high level of... 

City and County of San Francisco

Airport Conveyance Systems Manager SFO 0932 Manager IV 153219 Job at City and County of San Francisco

Job DescriptionUnder general administrative direction, the Airport Conveyance Systems Manager manages Airport conveyance contracts...  ...incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S....