Job Description

Luki Lab is a fast-growing and award-winning toy company. We create and market a number of successful brands of toys and games sold at retail and online across the United States. As part of Strottman International, Luki Lab is focused on creativity, design and innovation. We are looking for a talented hands-on Amazon and Ecommerce Manager to help execute Ecommerce strategy under direction of the Vice President of Marketing, including managing our outside Amazon Agency and direct-to-consumer websites.

Key Responsibilities

• In coordination with our outside Amazon Agency, manages and updates our Luki Lab brands on Amazon. This includes: forecasting, new item set-up, photos, graphics, pricing, descriptions, promotions, managing FBA and FBM inventory levels, managing FBM shipments with our warehouse, monitoring orders and shipments between online channels and NetSuite.
• Manages and updates additional websites including: Walmart, lukilab.com and cavalldog.com.
• Manages and updates as directed the company website
• Sets up and distributes Luki Lab’s monthly newsletters to sales reps and B2B clients
• Customer Service – handles customer service as it relates to all online sales for Luki Lab. Works with Luki Lab Brand Marketing on filtering customer queries and issues to ensure the appropriate department response, responds/communicates directly to customers with input from internal departments, as necessary, and implements customer service management tool to ensure appropriate support
• Works with external IT partner on web hosting, content delivery networks, and other technologies affecting site performance

Position Requirements

• Must have hands-on Amazon Seller Central experience along with Shopify
• Previous experience in a similar Ecommerce/web support role, Bachelor’s degree in related field and 5+ years’ experience
• Must be driven, a self-starter, positive, and have a can-do attitude (no job is too small). In addition, must have the ability to problem-solve and think out of the box
• Excellent communication skills – both oral and written to include presenting ideas
• Ability to work collaboratively and be a team player at all levels
• Highly detail oriented, exceptional organizational skills, and the ability to work independently with strong follow-up
• Excellent project management and execution skills are a must
• Strong interpersonal and communication skills with the ability to build solid collaborative relationships both with internal and external partners
• Proficiency in Shopify, Wordpress, Returnly, Klaviyo, etc., as well as MS Applications

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