Multi-State Law Firm – Full-Time Support Specialist Location: Farmington Hills, MI We are a multi-state law firm seeking a full-time Support Specialist to join our Collections team at our Farmington Hills, MI office. The ideal candidate will possess strong written communication and problem-solving skills, with a proven ability to manage complex account issues independently and efficiently. Key Responsibilities: Provide exceptional email support, handling 90% of communications via email. Assess account statuses and send appropriate, template-driven responses. Timely and thorough management of inbound and response emails. Build and maintain relationships with external partners. Collaborate with team members to address a shared pool of accounts, ensuring prompt and professional resolution. Identify trends affecting performance and provide proactive solutions. Maintain accurate system documentation and ensure all customer follow-ups are completed efficiently. Exhibit a strong understanding of account balances and demonstrate comfort discussing settlement opportunities and payment arrangements. Learn and communicate the basic steps of the litigation process to provide updates on account status when needed. Deliver exceptional customer service by resolving consumer inquiries with professionalism and courtesy. Qualifications: Education : High school diploma required. Associate's degree or higher is preferred. Skills : Proficiency in Microsoft Outlook, Word, and Excel. Strong written and oral communication skills. Ability to interact effectively with individuals at all organizational levels. Process-oriented with a strong drive for success. Ability to work collaboratively in a team environment. Strong attention to detail, with the ability to evaluate accounts and recommend appropriate actions. Customer service experience with an ability to resolve inquiries efficiently. Ability to communicate in both English and Spanish preferred. Additional Information: Job Type : Full-Time (Monday through Friday, potential evening hours). Benefits : The Firm offers medical benefits and a 401k plan. Additional benefit details, including eligibility, will be discussed during the interview process. Pre-Employment : Candidates must successfully pass a background check and drug screening. Equal Employment Opportunity: Our firm is committed to fostering an inclusive environment that promotes equal employment opportunities for all individuals. Stillman Law Office
...been a valuable part of the community for the past 40 years. Shifts: 7:00pm-7:00am Location: 5837 Lyons View Pike, Knoxville TN 37919 Compensation: up to $83,000 year Sign on Bonus (Full-time): RN $5,000 Your Role in the Organization The primary purpose...
...The Continental Travel Group: Corporate Travel Consultant & Leisure Travel Consultants Includes Free Training Join our Thriving and Dynamic Team! (We are not a call center!) The Continental Travel Group is in search of a Corporate Travel Consultant to join our...
...Health Advocates Network-Nursing is seeking a LPN / LVN Long Term Care for a travel job in Portland, Oregon. Job Description & Requirements... ...experience in a Long-Term care setting! We have both local contract and per diem positions in area Skilled Nursing facilities LPN...
PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting for a renowned Cruise Company with the following profile: Position Title: Waiter POSITION SUMMARY Provide service to guests in all Restaurant Operations areas by performing...
...Journeys uses fashion savvy and merchandising science to keep in step with the fast-paced footwear and accessories market for 13 to 22-year-old guys and girls. Journeys offers a wide variety of trendy, relevant brands that cater to teens that seek the hottest, new styles...