Job Description
Job Description: General Manager Overview: At Malibu Jacks, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe and enjoyable environment for families of all ages to experience the best in modern entertainment. Job Summary: The General Manager will oversee all aspects of park operations, driving growth and development while ensuring effective team management. The ideal candidate will have excellent communication skills, a strong grasp of business functions, budgeting, finance, and leadership abilities. This role requires dedication to running and expanding the business while managing a team of up to 100 members. Accountabilities:Park Operations: Oversee daily operations, ensuring compliance with company policies and OSHA guidelines.Staff Management: Collaborate with Human Resources on recruiting, interviewing, hiring, training, and terminating employees. Supervise floor managers and ensure proper staffing levels.Cash Handling: Manage cash handling duties, including till preparation, change fund maintenance, and deposit preparations. Ensure cashier personnel adhere to cash handling procedures.Attraction Management: Supervise the safe and efficient operation of attractions and oversee their maintenance for optimal performance.Strategy and Growth: Design strategies and set growth goals for the park to drive development.Reporting: Prepare regular reports for corporate management, including receipts, payouts, and P&L statements, and provide necessary invoices from vendors.Customer Service: Address escalated customer complaints and issues while enforcing outstanding service standards.Communication: Maintain open communication with team members regarding culture, standards, and updates.Marketing and Promotion: Expand the marketing and promotional presence of Malibu Jacks.Facility Standards: Maintain high standards of facility appearance, cleanliness, and uniform standards.Cost Management: Manage food, part, and labor costs to meet company standards and ensure compliance for private party events.Performance Improvement: Manage day-to-day operations, providing solutions to issues such as profit decline and employee conflicts, and identify opportunities for improvement.Physical Demands:Ability to stand for long periods.Ability to lift up to 39 lbs unaided.Join us at Malibu Jacks and play a key role in creating memorable experiences for our guests!PI84c5eb3960c4-25405-39450480
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