Job Description
Welcome to DoubleTree Tampa Rocky Point Waterfront! We're thrilled that you're considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a delicious on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests!
We are in search of an experienced Front Desk Agent with open availability. Hilton OnQ experience preferred. We offer competitive wages that commensurate with experience.
We are seeking a friendly and professional Front Desk/Guest Service Agent to join our team. You will be the first point of contact for our guests and provide exceptional customer service. If you have excellent communication skills, a positive attitude, and enjoy working in a fast-paced hospitality environment, we would love to hear from you. This position will also be required to drive the shuttle van on occasion so must have a valid driver's license and be comfortable driving a work van.
Duties:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries in a timely manner
- Handle guest requests and resolve any issues or complaints promptly
- Process payments and maintain accurate records of guest transactions
- Assist with night audit duties as needed
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong phone etiquette and communication skills
- Multilingual abilities are a plus
- Familiarity with hotel management software systems
- Knowledge of front desk operations and guest services
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
If you are looking for an exciting opportunity to work in a dynamic hotel environment where you can make a positive impact on guests' experiences, please apply with your resume. We look forward to hearing from you!
Job Type: Full-time
Expected hours: 40 per week
Benefits:
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