Job Description

Job Description

Job Description

POSITION PURPOSE:

To maintain a superior quality of cleanliness in all public areas, guest rooms, offices, and back-of-the-house areas at the Courtyard Easton. To keep a working inventory of all cleaning and guest room supplies, including linen, e.g., personal toiletries, uniforms, etc. To ensure proper safe storage and handling of all chemicals. Ensure proper training of all team members is completed and enforced. Keep communications open between the departmental team members, all other departments and the hotel guests.

ESSENTIAL FUNCTIONS:

Supervise the productivity of the Inspectors, Room Attendants, Lobby Attendants, Laundry Attendants, and House Attendants. Personally tour the hotel to ensure that the cleanliness levels are maintained, and standards are being enforced. Inspect a minimum of 50 rooms per day, while walking each individual guest floor, vending, and storage area. Ensure guest rooms meet Courtyard and Olshan Hotel standards. Maintain room control procedures; report all discrepancies to the Hotel General Managers.

Maintain inventory levels to the proper par counts. Ensure proper distribution of all inventory items to the staff. Purchase inventory items with the prescribed budget. Do a physical inventory of guest supplies and chemicals weekly and linen inventory once a month. Calculate, submit, and monitor departmental costs against current budget. Ensure action steps are taken to maintain the department’s level of performance against the financial plans.

Coordinate and create staffing schedules to comply with occupancy and budget labor requirements. Complete a weekly labor tracker. Inspect and correct daily time sheet edits.

Interview and select all new housekeeping team members. Establish, implement, and improve an ongoing program for the orientation, training and development for all team members. Maintain departmental communication through the effective use of departmental and individual meetings. Conduct all 60 day and annual performance reviews in a timely manner. Encourage and promote an active team member empowerment atmosphere.

Maintain the security of the Room Attendants keys, departmental keys, and hotel keys left in the guest rooms. Maintain standard procedures, location, and security of all lost and found items. Oversee maintenance and upkeep of all housekeeping and laundry equipment. Train all team members in the proper usage of the equipment.

Participate in departmental and hotel meetings and daily stand ups.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination

supportive functions, with the percentage of time performing each function to be solely determined by the

General Manager and/or Area Managing Director based upon the particular requirements of the Hotel.

OTHER:

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Mandatory participation in MOD program.

Upon employment, all Team Members are required to fully comply with hotel rules and regulations for safe and efficient operation of hotel facilities. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.

• Must possess advanced knowledge of cleaning and laundering chemicals, cleaning equipment usage, and training techniques.
• Possess advanced knowledge of controlling expenses and budgeted costs.
• Ability to supervise, coordinate and motivate the activities of the department staff.
• Ability to use and understand Yardi & Profit Sword & GXP
• Ability to type a minimum of 50 words per minute, while being proficient with Microsoft Office Suite and E-mail services
• Ability to learn Front Office computer programs FOSSE quickly, and display proficiency
• Ability to apply technical knowledge of O.S.H.A. regulations to practical situations within the Hospitality industry
• Ability to react quickly/decisively to changes in the housekeeping department and Hotel.
• Ability to stand and walk for extended periods of time.
• Ability to concentrate in high volume high pressure area.
• Ability to communicate telephonically, face-to-face, and over a hand held radio.
• Ability to analyze trends in comment card scores, safety reports, GSS scores, turnover and help set applicable policies
• Visual ability to read manufacturer’s instructions, correspondence, etc.
• Ability to write and speak English, to comprehend and communicate instructions to both the hotel and its clients.
• Ability to grasp, lift, and carry or otherwise move goods weighing a minimum of 25 lbs.
• Ability to perform duties in a confined space.
• Ability to perform tasks requiring bending, stooping, and kneeling.
• Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, collect accurate information, and solve guest concerns.
• Ability to develop and train team members and accomplish goals in a timely manner.
• Ability to work under time constraints and deadlines, must be productive in quantity and quality of work.
• Ability to delegate effectively.
• Ability to translate technical information or problems into layman’s terms.
• Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.
• Ability to work in a 365 day environment and be on call 24 hours. Must work a minimum of 45 hours/ week.
• Protect employer’s privacy and data; keep passwords safe.

QUALIFICATION STANDARDS

Education: High School degree and any other combination of education and experience that provides the required knowledge, skills, and abilities. Advanced Housekeeping knowledge gained

by experience or formal training. Four year college degree in Hotel/Restaurant Management preferred

Experience: Minimum two years housekeeping experience in hotel industry. Minimum one year as housekeeping supervisor.

Licenses or Certificates: Ability to obtain any government required licenses or certificates. CPR certified preferred.

Grooming: All Team Members must maintain a neat, clean and well-groomed appearance according to the Olshan Properties Team Member Handbook

Other: Ability to speak, read, and write Spanish strongly preferred.

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