Information Technology Support Specialist Job at Meet Life Sciences, Washington DC

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  • Meet Life Sciences
  • Washington DC

Job Description

Location: Bothell (3 days) and Seattle (1 day) (On-site 4 days per week)

IT Support Specialist

This role provides technical support for computer systems, software, and hardware, including tablets, mobile devices, printers, and A/V equipment. Responsibilities include installation, troubleshooting, maintenance, and configuration of end-user devices. Support is delivered both onsite and remotely, ensuring timely resolutions in line with company policies.

Key Responsibilities:

  • Resolve Level 1 & 2 Service Desk tickets via Slack, email, or in-person.
  • Document and prioritize support issues using a ticketing system.
  • Troubleshoot technical problems on Mac and Windows systems in office and lab environments.
  • Install, configure, and maintain hardware and software.
  • Support onboarding and offboarding (including account setup and deactivation).
  • Manage system images, software packages, and security patches.
  • Participate in IT projects and process automation initiatives.

Qualifications:

  • 2+ years of Service Desk experience.
  • Strong customer service and communication skills.
  • Proficient with Microsoft Office Suite, Office 365, Google Workspace, Okta, Zoom, SharePoint, and MDM solutions.
  • Solid understanding of computer systems, mobile devices, and PC hardware.
  • Able to lift up to 50 lbs and work flexible hours as needed.
  • Relevant IT certifications are a plus.

Job Tags

Remote job, Flexible hours,

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