Job Description

Job Description

Job Description

Overview:

We are looking for a detail-oriented and proactive Inside Sales & Engineering Support Specialist to join our team. In this role, you will play a key part in supporting sales operations by managing customer inquiries, preparing accurate quotes, processing orders, and assisting with technical drawings. The ideal candidate has a solid understanding of the machining industry, strong communication skills, and a commitment to delivering exceptional customer service.

Customer Communication & Relationship Management

• Respond to customer inquiries via phone, email, and other channels.
• Build and maintain strong relationships with new and existing customers.

Quoting & Proposal Development

• Review customer specifications and prepare accurate quotes based on machining capabilities, materials, and timelines.
• Collaborate with engineering and production teams to ensure realistic pricing and lead times.

Order Entry & Processing

• Accurately enter customer orders into the system, including part numbers, quantities, pricing, and shipping details.
• Coordinate with production to ensure timely fulfillment and customer satisfaction.

Technical Drawing Assistance

• Work with engineering to assist in creating technical drawings, including sketches, CAD files, and 3D models.
• Verify drawings meet customer specifications and align with manufacturing capabilities.

Project Tracking & Status Updates

• Monitor order progress and provide customers with regular updates on lead times, production status, and delivery schedules.

Documentation & Record Keeping

• Maintain accurate records of quotes, orders, and communications in CRM and ERP systems.

Sales Support & Team Collaboration

• Partner with outside sales, engineering, and production teams to ensure smooth project coordination.
• Assist in resolving customer concerns throughout the sales process.

Experience:

• 2–3 years in inside sales, preferably in manufacturing or machining.
• Experience with quoting, order entry, and basic CAD drawing creation is a plus.

Technical Skills:

• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with ERP and CRM systems.
• Basic knowledge of CAD software (SolidWorks, AutoCAD) preferred.

Skills & Abilities:

• Strong attention to detail and organizational skills.
• Excellent verbal and written communication.
• Ability to interpret technical specifications and translate them into accurate quotes and orders.
• Ability to manage multiple tasks under pressure.
• Customer-focused with a proactive problem-solving approach.

Education:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred.

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Retirement savings plan with company match.
• Professional development opportunities.

You should be proficient in:

• Measuring and Quoting
• Business-to-Business (B2B)
• Inside Sales

Machines & technologies you'll use:

• CNC Automation Solutions
• CAD Software (AutoCAD, Solidworks)

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