Job Description

IT Help Desk Assistant

Job Summary

We are seeking an enthusiastic and motivated IT Support Assistant to join our IT support team. This role is an entry level position ideal for individuals looking to start their career in IT support and troubleshooting. As an IT Support Assistant, you will be the first point of contact for users experiencing technical difficulties. Your primary responsibilities will include managing IT tickets, providing remote and in-person assistance, and ensuring the efficient operation of IT systems.

If you are passionate about technology, have a customer-centric attitude, and are looking to begin a career in IT support, we encourage you to apply!

Duties / Responsibilities

• Provide technical support to end users via phone, email, or chat, ensuring prompt and effective resolution of IT issues
• Troubleshoot and resolve common software, hardware, and networking issues, escalating complex problems to senior IT staff as necessary
• Install, configure, and maintain software applications, operating systems, and hardware devices for users
• Respond to service requests and prioritize tasks based on urgency and impact on business operations
• Maintain detailed records of support requests, issues, and resolutions using ticketing systems
• Assist with setting up new workstations, including system installations, hardware configuration, and software setups
• Offer guidance and training to users on best practices for software and hardware usage
• Collaborate with IT team members to improve and streamline support processes and workflows
• Ensure proper documentation and user manuals are available to customers for self-help

Preferred Skills / Abilities

• Basic understanding of computer hardware, operating systems (Windows, MacOS, Linux), and networking concepts
• Familiarity with common software applications, including Microsoft Office Suite and web browsers
• Strong problem-solving skills and the ability to troubleshoot and resolve technical issues efficiently
• Excellent communication skills, both verbal and written, with a focus on customer service
• Ability to work well in a team environment and manage time effectively
• Eagerness to learn and adapt to new technologies

Education and Experience

• High school diploma or equivalent
• One (1) or more years in a customer service type role
• Prior experience technical support role is a plus but not required
• Strong attention to detail
• Effective oral and written communication
• Must be able to lift up to 40 pounds at times

Who We Are

California Retina Consultants (CRC) is part of Retina Consultants of America (RCA) , the largest network of leading retina specialists with the mission of saving sight and improving patient lives through innovation and the highest quality care. Through RCA's physician-centered practice management model, physicians continue to drive clinical and practice culture while benefiting from the available business expertise, resources and shared best practices.

Benefits

• Medical Insurance Plans
• Vision Insurance Plan
• Dental Insurance Plan
• 401K Contribution
• Life Insurance
• Sick, Vacation, and Holiday Pay
• Certification Opportunities

Equal Opportunity Employer

California Retina Consultants is proud to be an Equal Employment Opportunity and an Affirmative Action Employer. We are committed to creating an inclusive work environment that celebrates diversity.

All offers are contingent upon satisfactory background check and pre-employment drug screen.

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