Job Description

This range is provided by Brooksource. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

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Professional Technical Recruiter at Brooksource

Office 365 Performance Engineer

CTH

Full-Time

We are seeking a dedicated Entry Level Office 365 Performance Engineer to join our Health Insurance client's end user services team. The ideal candidate will perform daily testing of Office 365 products, identify and escalate issues, and work collaboratively with IT teams and vendors to ensure optimal performance and a seamless user experience.

Qualifications:

• Basic understanding of Office 365 products and performance testing.
• Proficiency in Office 365 and G Suite.
• Familiarity with SharePoint, PowerPoint, Slack, and Teams.
• Strong problem-solving and analytical skills.
• Familiarity with coding and debugging.
• Experience with system administration and networking.
• Knowledge of IAM and identity governance.
• Excellent communication and documentation skills.
• Ability to learn independently and demonstrate curiosity.

Responsibilities:

• Test Office 365 products daily on various devices to ensure they work well.
• Identify and document issues, then escalate them before they affect users.
• Analyze issue patterns and provide insights for resolution.
• Evaluate features from both technical and user perspectives.
• Collaborate with IT teams and vendors for a seamless user experience.
• Develop test cases and use cases based on how end users use the tools.
• Provide daily/weekly ticket data, including demand patterns and age.
• Report on issues and their root causes.
• List upcoming features from vendors with release dates.
• Create content for newsletters and communications.
• Provide technical documentation like FAQs and best practices.
• Communicate vendor-triggered issues to the organization.
• Understand and evaluate user experience for functionality and responsiveness.
• Collect and analyze user feedback to improve system performance.
• Troubleshoot technical issues and debug code.
• Perform system administration and engineering tasks.
• Utilize networking knowledge to support system infrastructure.
• Work with Office 365 and G Suite, including co-authoring Google Docs.
• Handle telecom-related tasks.
• Manage identity governance and access controls.
• Understand and work with SharePoint, PowerPoint, Slack, Teams, and other collaboration platforms.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

What is the Elevate Program?

Founded in 2000, Elevate is a national program supported in over 32 cities across the country it is a turnkey program thats being leveraged by over 100 Fortune 500 corporations. Brooksources Elevate program is designed to accelerate skill-set development for cutting-edge technologies through in-depth, technical training and professional development. While working in the Elevate program, you will learn the skills and capabilities needed for advanced promotional activities and become a part of our clients next generation Leadership pipeline. We are looking for passionate, hardworking, career-oriented individuals that are ready to take the next step!

Whats in it For You?

• Join a team dedicated to building and enhancing digital technology and directly impact the member experience and enhance how members interact with technology.
• Join Brooksources exclusive Elevate program that provides online technical training meant to rapidly enhance your technical ability and a senior mentor to be your source of truth.
• Get your foot in the door of a massive health insurance network that is on the cusp of a massive digital revolution and create a direct impact in said revolution.
• Enroll in weekly paychecks, comprehensive health benefits, and more.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Quality Assurance

• Industries

  Government Relations Services and Insurance

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Inferred from the description for this job

Vision insurance

Medical insurance

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