Lab Manager I Job at Solutions³ LLC, Arlington, VA

dWtOWFFDVEdRYUwrbEtsdms0MnZCL1JrK0E9PQ==
  • Solutions³ LLC
  • Arlington, VA

Job Description

Title: Lab Manager I

Description:  
Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.   
 
Solutions³ LLC is seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility:  
  • Must be a  US Citizen  
  • Must have an  active Secret clearance, TS/SCI is preferred
  • Must be able to obtain DHS Suitability  prior to starting employment   
  • 1+ years of directly relevant experience in system administration
Responsibilities Include:  
  • Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab’s systems and accounts
  • Assist new user setup of equipment, accounts and tools
  • Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
  • Create and maintain accurate Tickets for Help Desk activities
  • Good problem-solving skills
  • Work with Asset Management to support accurate records and maintain a good accounting of assets
  • Support the implementation of new technologies and equipment in the lab environment,
  • Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database. 
  • Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
  • Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
  • Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users
Required Skills:  
  • Experience with multiple operating systems, to include Linux/Unix & MacOS
  • Proficiency and proven capability in the following areas:
    • Asset management practices and principles
    • Help desk ticket processing and procedures
    • Good customer support
    • Ability to keep detailed notes
  • Must be able to work collaboratively across physical locations
Desired Skills:  
  • Experience with Virtual Private Networks (VPN)
  • Experience with virtual desktops (Citrix, VMWare)
  • Virtualization automation and optimization
  • Experience with writing technical procedures and standard operating procedures
Desired Certifications: Sec+
Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience

Job Tags

Full time, For contractors, Immediate start, Remote job,

Similar Jobs

STERIS - Commercial Operations

Medical Equipment Installer Job at STERIS - Commercial Operations

 ...Job Description Job Description How does a Medical Equipment Installer support STERIS? Are you an independent go-getter that is mechanically inclined and that makes Customer satisfaction and safety their top priorities? Come join our team, as a Medical Equipment Installer... 

Touchmark

Full Time Dishwasher Shifts Job at Touchmark

Job Description Job Description ETHIC Excellence, Teamwork, Hospitality, Integrity, and Compassion steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal...

CHANEL

Senior Group Director, Fashion Retail - Florida Job at CHANEL

Senior Group Director, Fashion Retail - FloridaAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth...  ..., be forward thinking and anticipate future trends that will sustain the companys competitive advantage.Working in a highly collaborative... 

Green Valley Bean

Full-Time Agriculture help Job at Green Valley Bean

 ...place to grow the worlds most flavorful beans. We operate on the philosophy of quality beans from farm to fork. At Green Valley Bean, we understand the agriculture and processing of the best beans all the way through, from farm to table. We are a supporting partner... 

Ridgecrest Village

Driver - Part Time Job at Ridgecrest Village

 ...Do you liketo drive and know the Quad City area? Ridgecrest Village is looking for a Part Time Driver!Drivers transport residents to and from appointments and activities as needed. Working approximately 15 - 20 hours per week Tuesday and Thursday 9:30 a.m. - 2:0...