Job Description

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change. We are hiring a Lease Agent to work out of our Milford GDC. Duties and Responsibilities: • Contact customers daily in manual and dialer environment for informing and collecting deficiency balance on account of a Total Loss • Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc. • Meet required criteria for call quality standards. • Perform customer service functions by responding to inquiries and complaints. • May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed. • Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor. • Adhere to Customers accounting and collection policies. • Maintain customer relations with a high degree of internal and external customer service. • Possess effective problem solving skills to ensure timely problem recognition and resolution. • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. • Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), • Using company guidelines to agree a solution to resolve the arrears. • Recording and updating customer information via the organization’s internal systems • Resolving customer queries at first point of contact • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer • Ensure call handling and service quality is maintained • Contact customers using automated dialer and manual dial telephone systems. • Responsible for own portfolio of accounts • Contact with external agencies. Experience and Skills: • Exceptional facilitation, presentation, and listening skills • Excellent verbal and written communication skills • Strong writing skills, attentive to details, and capacity to develop quality training material • Highly proficient in time management, organization, planning, and prioritization • Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic • Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment • Strong interpersonal skills and ability to establish rapport TCS Employee Benefits Summary: • Discretionary Annual Incentive. • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. • Family Support: Maternal & Parental Leaves. • Insurance Options: Auto & Home Insurance, Identity Theft Protection. • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. • Time Off: Vacation, Time Off, Sick Leave & Holidays. • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SS3

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Holiday work,

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