Job Description
Job Description
Job Description
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Wanted: Level 2 Support Technician
Are you a customer service-oriented, tech-savvy professional with a passion for solving complex IT challenges? Do you excel at communicating effectively, instilling confidence in clients, and delivering exceptional support? Are you energized by troubleshooting and eager to take on more advanced technical responsibilities?
We are a small, fast-growing Managed Services Provider seeking a high-performance Level 2 Support Technician. The ideal candidate will excel in handling more complex technical issues, provide mentorship to Level 1 technicians, and ensure our clients receive top-notch service. If you thrive in a fast-paced environment with exceptionally high standards and are motivated to continually improve your skills, we want to hear from you.
While remote work may be a future possibility, we expect you to initially work from our office to familiarize yourself with our processes and clients. Over time, remote work may be approved based on business needs and your performance.
Level 2 IT Support Technician Responsibilities: - Provide advanced technical assistance and support via phone, chat, and email for issues related to computer systems, software, and hardware.
- Troubleshoot, repair, and configure computer and network components, focusing on more complex or escalated issues.
- Collaborate with the team to ensure that tickets, especially those requiring advanced troubleshooting, are addressed promptly.
- Escalate Tier 3 and 4 issues to senior engineers with comprehensive documentation, ensuring a smooth handoff.
- Assist in mentoring Level 1 technicians, sharing knowledge and best practices to improve team efficiency.
- Contribute to process improvements and documentation to enhance the support experience.
Level 2 IT Support Technician Requirements: - Proven experience in troubleshooting Windows 10 and 11 issues at an advanced level.
- Strong experience with Windows Server 2016 to 2022, including advanced configurations and troubleshooting.
- Proficiency in administrating Microsoft 365 and resolving related issues.
- Familiarity with Microsoft Azure Active Directory and on-premises Active Directory, including advanced administration and troubleshooting.
- Excellent communication skills, both written and verbal, with the ability to explain complex technical issues to non-technical users.
- Ability to handle up to 25% local travel to client sites, addressing more complex onsite issues as needed.
- 1-2 years of experience working for a Managed Services Provider is strongly preferred with a track record of handling Level 2 support responsibilities.
Technology Used Daily
Office 365 Suite and Administration, Active Directory, Microsoft Teams, Kaseya VSA and Kaseya BMS, Microsoft Exchange Online, Microsoft Azure, and a suite of cybersecurity tools.
IT Support Technician Benefits:
- Health/Dental
- Long & Short-Term Disability
- Life Insurance
- 401K with matching contributions
- Reimbursement for business travel and certification
- PTO days & Holidays
Success in this role will be rewarded with a competitive salary and generous benefits package.
Job Tags
Holiday work, Temporary work, Local area,