Job Description

Job Description

Job Description

Basic Function : Under the general supervision of the Director of Behavioral Health and Clinical Services, the Clinical Supervisor for Crisis Programs provides clinical and operational supervision to staff engaged in the delivery of both the Mobile Crisis Response (MCR) and Crisis Stabilization programs. This position ensures compliance with program standards, HFS protocols, and agency expectations to provide timely, high-quality crisis intervention and stabilization services to children, adolescents, families, and adults in community, school, and home settings.

Reporting Relationship :

Reports To : Director Of Behavioral Health and Clinical Services

Supervises: Program Staff

Principal Duties & Responsibilities:

• Provide ongoing clinical supervision and direction to MCR and Crisis Stabilization staff (QMHPs, MHPs, Crisis Counselors) in accordance with agency and IDHS/IDBHR requirements.
• Review and approves clinical documentation (assessments, crisis plans, stabilization plans, service notes, and safety plans) to ensure compliance with Medicaid Rule 132, HFS guidelines, and agency standards
• Guide staff in the use of crisis assessment tools, diagnostic formulation, and risk evaluation consistent with DSM-5 and evidence-based crisis and stabilization practices.
• Provide consultation and real-time direction during crisis interventions and stabilization services to ensure clinical appropriateness, safety, and fidelity to program models.
• Conduct regular case reviews to promote clinical quality, consistency, and adherence to both MCR and Crisis Stabilization frameworks.

Program & Administrative Collaboration

• Collaborate with the Crisis Program Managers to ensure adequate staffing, scheduling efficiency, and operational readiness across both MCR and Crisis Stabilization teams.
• Monitor program performance, including response times, documentation timeliness, and service productivity, to meet contractual and agency benchmarks.
• Support onboarding, training, and continued professional development of all crisis program staff in crisis response protocols, stabilization procedures, documentation standards, and trauma-informed practices.
• Participate in interdisciplinary team meetings to coordinate transitions between MCR, Crisis Stabilization, and other behavioral health services.

Quality Assurance & Compliance

• Monitor clinical quality, accuracy, and completeness of client records to ensure adherence to Medicaid and IDHS/IDBHR guidelines.
• Conduct quality reviews of clinical documentation, assessments, and stabilization plans for adherence to Medicaid, IDHS/IDBHR, and HFS requirements.
• Provide corrective feedback and individualized coaching to staff regarding documentation and clinical interventions.
• Participate in internal and external audits, quality improvement reviews, and outcome reporting for the MCR program.

Risk Management & Safety

• Oversees clinical management of high-risk cases involving suicidality, homicidally, abuse/neglect, or involuntary petitions within both MCR and Crisis Stabilization services.
• Ensure staff compliance with the Mental Health and Developmental Disabilities Confidentiality Act, HIPAA, and ANCRA.
• Report and document unusual incidents in alignment with agency policy and ensures staff are properly trained in reporting procedures.

Professional Development & Leadership

• Facilitate regular team meetings across both crisis programs to communicate updates, review cases, and reinforce clinical and operational expectations.
• Serve as a clinical mentor, providing guidance to strengthen staff skills in crisis assessment, de-escalation, stabilization, and therapeutic engagement.
• Participate in management meetings to provide clinical input into program planning, service delivery improvements, and performance metrics.
• Represent the agency at community and interagency meetings related to crisis response and behavioral health coordination.

Other Duties

• Participate in on-call rotation to provide clinical consultation during after-hours or high-risk crisis situations.
• Serve as a member of the management team in identifying, developing, and implementing new programs to address client needs. *
• Serve as a management representative to professional, community, and agency groups. *
• Participate in the agency/divisional outcomes management system. *
• Perform other duties and assignments commensurate with responsibilities outlined herein. *
• Participate in divisional/agency workgroups as requested. *

*Non-essential duties

Specifications / Qualifications:

• Master’s degree in social work, counseling, psychology, or related behavioral health field required.
• Active Illinois clinical license (LCSW, LCPC, LMFT) required.
• Minimum of two (2) years of clinical experience in crisis intervention, community mental health, or a related behavioral health setting.
• Prior supervisory experience is required.
• Valid Illinois driver’s license, reliable transportation, and ability to travel within the community required.
• Use of personal auto, valid driver’s license, and Motor Vehicle Report acceptable to the agency’s broker; verification of insurance coverage required.

Skills, Knowledge, and Abilities

• Demonstrated cultural sensitivity and ability to partner with consumers, staff, and service customers to mobilize resources and support client needs.
• Ability to coordinate effectively with other management team members, agency resources, and community partners.
• Strong oral and written communication skills.

Compensation

75,000 to 90,000 Annually

Benefits

• Paid vacation
• Paid Sick Time
• 12 Paid Holidays
• Medical
• Dental
• Vision
• 403(b) Plan
• Life Insurance
• Long-term & short-term disability
• Employee assistance program (EAP)
• Family medical leave
• Tuition reimbursement
  

Benefit options and eligibility vary by Fulltime and Part-time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer

Mental/Physical Demands:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively establish a positive unit milieu with staff and clients, fostering a team approach.
• While performing duties, the employee must be able to interpret written and oral instructions, clearly speak and hear, use hands and fingers, walk, drive, and sit for extended periods.
• Occasionally required to lift and/or move up to 25 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions:

• Noise level in the work environment is usually moderate.
• Duties are performed in a typical office environment and in community locations including client residences, housing developments, schools, and hospitals.

This description documents the general contents and requirements of the job. It is not an exhaustive statement of duties, responsibilities, or requirements. Principal duties are essential unless otherwise noted with an asterisk (*). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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