Live Chat Representative Job at HEALTHSCAPE LIFESCIENCES, Rosslyn, VA

dkVCV1R5VEVUS0g5bHExbGxZNnJBdmRyK3c9PQ==
  • HEALTHSCAPE LIFESCIENCES
  • Rosslyn, VA

Job Description

Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

Key Responsibilities:

  • Engage with customers through live chat to promptly address questions, concerns, and issues.
  • Resolve customer inquiries by providing accurate information about products, services, or account details.
  • Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
  • Track and document customer interactions, updates, and resolutions in the company’s CRM or ticketing system.
  • Collaborate with other customer support teams to improve the overall customer experience.
  • Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
  • Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

Requirements:

  • Strong written communication skills with excellent grammar and spelling.
  • Problem-solving abilities and comfort with troubleshooting.
  • Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously.
  • Experience in customer service or a similar support role is preferred.
  • Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote

Job Tags

Full time, Part time, Remote job,

Similar Jobs

ACMEFOG COMMERCE INC

Promoter Job at ACMEFOG COMMERCE INC

Job Description Job Description Responsibilities 1. Mainly responsible for sales management and channel development of regional KA customers. 2. Inventory management and sales data management: track customer inventory data in time, remind customers to replenish...

Uncommon Schools

Special Education Teacher Job at Uncommon Schools

 ...Company Description Uncommon Schools is a nonprofit network of high-performing, public charter...  ...population, with more than 60% of our teachers and staff across our network identifying...  ...and school breaks (spring, winter, and summer) + additional sustainability half days throughout... 

Confidential

Contract Integration Consultant Job at Confidential

 ...Contract Integration Consultant About the Company Top-tier healthcare organization Industry Hospital & Health Care Type Privately Held About the Role The Company is seeking a WFM Contract Integration Consultant with a focus on Boomi Integration... 

Atrium Health

Registered Nurse Oncology Research Consultant Educator - Atrium Health Levine Cancer Institute Clini Job at Atrium Health

 ...Experience and Certifications Must hold a valid North Carolina or South Carolina (as applicable) Board of Nursing license. Bachelor's Degree and 3 years of clinical research experience with a pharmaceutical company or Contract Research Organization or equivalent... 

Pfizer

Summer 2025 Digital Internship Job at Pfizer

 ...real-world, impactful work experience for 10-12 weeks during the summer. This U.S. program offers undergraduate Freshman-Seniors, the...  ...Python) Requisition Disclaimer This job posting is for a temporary role as an employee of Atrium on assignment at Pfizer. The...