What's Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? In short, we are looking for a motivated individual to create long term solutions to help customers maintain the quality of their loan while providing excellent levels of customer service. In long, you will: - Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations - Contact or attempt contact with customers who are delinquent - Collect past due payments and negotiate payment plans while maintaining positive relationship with customers - Maintain positive working relationships with the Loan Servicing team - Meet or exceed production goals - Performs other related duties as assigned So What Kind of Folks Are We Looking for? - Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. - Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together. - Love of listening. We need folks that listen with the intent to understand, not just reply. - Timely. We don't believe in being "fashionably late". You'll need to adhere to regular and predictable attendance. - Level headed. You'll need the ability to maintain personal composure when confronted with a difficult situation. - Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. - Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude. The Specifics. - High School Diploma or GED - 2+ years of experience in collections, customer service, sales, or retail industry - Professional and persuasive communication and negotiation skills. - Value and embrace diversity. - Required to work a flexible schedule including evenings and Saturdays. - Located on-site in our exciting contact center in Mesa, Arizona. So What About the Perks? Perks matter...historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 52schools serving more than 19,000...
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