Job Description

Maintenance Technician II

The Maintenance Technician II will help lead a team to provide a safe and well-maintained store environment for Nordstrom customers and employees. This role will support the Facility Manager to ensure stores are ready for business daily. The role will help execute on the following key themes: ensuring HVAC, vertical transportation, restaurants, entries and signs, and building systems are ready for the day's business; responding to daily break-fix and on-demand requests, advanced troubleshooting, and support in delegating generated workorders to team; communication with store leadership including participating in store meetings, supporting vendor relations and assisting with administrative items such as ordering parts and setting up meetings. As a lead technician, you will use your skills to support the Facilities team in repairing and maintaining equipment and systems throughout the building. In addition to developing your skills, you will mentor other technicians to grow in their roles. This position will support multiple Nordstrom Stores and Nordstrom Rack locations within a business node.

A day in the life

• Lead and perform both on demand and planned monthly, quarterly, semi-annual, and annual preventive maintenance on all critical and non-critical equipment.
• Troubleshoot electrical and mechanical problems related to all store operations.
• Operate and monitor building controls, critical and non-critical building systems, and associated equipment.
• EMCS command: troubleshooting alarms, verifying proper building operation.
• Lead equipment and building rounds & readings. Responsible for identifying, mitigating, and reporting building systems and equipment malfunctions.
• Perform manual labor tasks such as loading, unloading, lifting, and moving materials.
• Assist with administrative tasks such as parts ordering, PO# creation, vendor management, and attending relevant job meetings/project meetings, etc.
• Promote a safe working environment by following all safety procedures. Act as a safety champion for adherence to safety and health rules by following proper LOTO (Lock Out Tag Out), PPE (Personal Protective Equipment), ergonomics, working at heights and machine guarding.
• Act as face of the facilities business in place of the FM by helping to attend store meetings and vendor/project meetings. Clearly document and share notes on outcomes.
• Complete preventative maintenance routines with proper documentation with the ability to delegate to and mentor other technicians on system(s) accuracy.
• Assist FM with technical training of new employees on equipment and/or building systems.
• Ability to respond to location emergencies.
• Update the computerized maintenance management system (CMMS) as necessary to maintain maintenance procedure and accurate equipment historical records. Maintain adequate parts inventory and order items as necessary.
• Communicate, coordinate, and assist in work with outside contractors, vendors, and Property Managers/Landlords.
• Comply with all applicable codes, regulations, governmental agency, and company directives related to building operations and work safety.

You've got this if

• High School Diploma/GED. Associates or higher degree from a vocational school or college preferred.
• 5-7 years of experience of hands-on facilities with an emphasis in mechanical maintenance.
• 5+ years of experience conducting predictive and preventative maintenance procedures.
• 5+ years of working experience involving HVAC and refrigeration, carpentry, plumbing, electrical and mechanical skills to perform facilities and equipment repairs.
• Able to troubleshoot basic input and output functions. Low voltage signal tracing and troubleshooting of logical devices.
• Able to work without supervision and appropriately meet multiple deadlines.
• Ability to communicate effectively and comfortably with all organizational levels. Must include written and verbal skills.
• Strong dedication to supporting facility by working in a safe, customer-focused manner. Must be highly self-motivated.
• Ability to utilize all Microsoft Office programs and applications at an intermediate level.
• Previous experience with a Computerized Maintenance Management System (CMMS) and ordering system (Coupa).
• Knowledge of computer networking systems and infrastructure.
• Experience with electromechanical operation and maintenance.
• Project Management experience a plus!
• Ability to maintain a flexible schedule: days, evenings, weekends, and off-hours may be required.
• Physical requirements include stooping, standing, walking, climbing stairs/ladders, and ability to lift/carry heavy loads of 50 lbs. or more with or without reasonable accommodation.

We've got you covered Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: medical/vision, dental, retirement and paid time away; life insurance and disability; merchandise discount and EAP resources.

About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

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