Job Description
Hilton Brand is a dynamic and diversified hotel brand that takes tremendous pride in our product and our family of associates. We are a leading lifestyle hotel company owned and operated by industry veterans accomplished in hotel development.
Homewood Suites by Hilton is seeking a reliable and detail-oriented Night Auditor / Guest Representative to join our team. This position is ideal for someone with strong customer service skills who can efficiently handle overnight operations, balance daily transactions, and ensure a smooth guest experience.
Key Responsibilities:
· Greet and assist guests with check-in, check-out, and any inquiries.
· Handle guest requests and resolve issues to ensure a high level of customer satisfaction.
· Answer phone calls, process reservations, and manage room availability
· Maintain security and safety standards throughout the night shift
· Perform light housekeeping or restocking as needed.
Qualifications:
· Previous hotel or customer service experience preferred but not required.
· Strong attention to detail and basic math/accounting skills
· Ability to work independently and stay alert during overnight hours.
· Excellent communication and problem-solving skills
· Familiarity with hotel management systems (PMS) is a plus.
· Must be able to stand for extended periods and occasionally lift up to 25 lbs.
· Must have schedule flexibility for both AM/PM shifts, Weekends and Holidays.
Hilton East Rutherford properties offer comprehensive rewards and compensation package for eligible associates that includes:
· Competitive pay
· Jury Duty Leave and Bereavement Leave
· Employee discounts on hotel stays
· Flexible scheduling
· Growth opportunities within the company
Job Types: Part-time
Benefits :
· Employee discount
· Flexible schedule
· Health insurance
· Paid time off
Schedule:
Supplemental Pay:
Work Location: In person
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