Are you a compassionate problem-solver who thrives in a fast-paced, team-oriented call center environment? Do you have experience in a medical office or clinical setting-and a knack for turning a phone call into a positive experience? PCHC's Patient Communications Center is on the lookout for a Patient Communications Specialist to join our dynamic, mission-driven team! As the first point of contact for patients across multiple PCHC clinics, you'll be the voice that sets the tone-providing reassurance, support, and top-notch service with every call. From scheduling appointments to relaying critical information to clinical teams, you'll play a key role in connecting patients to the care they need. If you're tech-savvy, quick on your feet, and energized by helping others, we want to hear from you. Join us and make a meaningful difference every day! What's it like to work at PCHC? Find out: Schedule: Full-time, Monday-Friday, 8:30am-5pm (Remote work possible after successful completion of 6 month in-person training period and productivity assessment in BANGOR, MAINE, and is eligible per PCHC's Telecommuting Policy.) Patient Communications Center Mission Statement: Listen to individuals and provide exceptional patient-centered service and appropriate resources to better health outcomes for our patients and the community, one phone call at a time. Highlights of the position: Serves as Ambassador for PCHC. Provides high-quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through Acts as first point of contact telephonically for matters pertaining to our patient care and schedule. Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard. Verifies patient demographics to ensure information is correct and consistent in all appropriate EMR formats. Accurately schedules appointments following protocol and guidelines provided. Is educated on PCHC practices and providers, as well as processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams. Collaborates with all teams to identify ways to improve patient experience. Education and Experience: High school diploma or equivalent educational certification required. Three years of experience providing high-level customer service required, preferably in a medical office setting. Excellent IT/Technology skills required. Completion of Medical Terminology course required within one year of hire. Experience in a large Call Center a plus. Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law. #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Providence Community Health Centers
...Family Medicine Physician on the U.S. Army health care team, you???ll help conserve the U.S. Army???s fighting strength during humanitarian missions, contingency operations and peacetime by providing the highest-quality health care to Soldiers, family members and other...
...BASIS Independent Schools, a subsidiary of Spring Education Group, is a national network of PreK-12 private, secular schools that educate students to the highest international... ...is seeking qualified candidates for aMath Teacher (Grades 4-5) for immediate hire!BASIS Independent...
Join Our Team as a ReceptionistShift: Part TimeBe the First Face of Care and the Voice... ..., helping maintain smooth and efficient office operations. Reliability, organization, and... ...or expression, or any other characteristic protected by federal, state or local laws.
Job Description Job Description commission based pay Perform tear down damage analysis structural repair mechanical procedures required with the repair Company Description WE ARE FAMILY-OWNED BUSINESS SINCE 1958 THRIVING EACH YEAR. WE HAVE A 33000 SQ...
...division of AdvancED. Position Summary This is a temporary work-from-home position that will potentially last through November. The role... ...with Microsoft Office and web-based applications such as Google) Excellent attention to detail Great organizational and...