Pharmacy Support Technician (Experience Required) - Remote Call Center Rep Job at IQVIA INC (US10), Miami, FL

dFVOUVNTTENSYUQ3a3FscWtvdXFCLzFrL0E9PQ==
  • IQVIA INC (US10)
  • Miami, FL

Job Description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Technician (Experience Required) – Remote Call Center Rep to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Technician (Experience Required) – Remote Call Center Rep is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Role Purpose:

  • Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities:

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provides first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week (multiple shifts available: 9:00am–6:00pm EST or 10:00am-7:00pm EST or 11:00am–8:00pm EST) under moderate supervision

Minimum Education & Experience:

  • High School Diploma or equivalent required
  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience required (3+ years preferred)
  • Experience in medical claim processing is a plus
  • Bi-lingual (English/Spanish) is a plus

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

The salary range for this role is $18.00 - $18.00. The actual salary will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more.

#LI-CES

#LI-Remote
#LI-DNP
#LI-janicejones

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at 

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role is 18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA INC (US10)

Job Tags

Remote job, Hourly pay, Full time, Contract work, Part time, Worldwide, Shift work,

Similar Jobs

Vensure Employer Solutions

Brand Ambassador - FL Job at Vensure Employer Solutions

 ...Position Summary A brand ambassador is someone who represents and promotes a business's brand to various audiences. Job Responsibilities Promoting the Brand: Brand ambassadors actively promote the brand's products, services, and values. They create positive... 

Goodwin Recruiting

Pediatric Dentist Job at Goodwin Recruiting

 ...We are looking for a Pediatric Dentist to join our established organization! This is an exciting environment that focuses on putting people first! Pediatric Dentist Benefits: You will get 401K with company match You will get health insurance You will get... 

State Farm

Paralegal Job at State Farm

 ...the hiring process of joining the State Farm team! Responsibilities In-house counsel for State Farm Insurance Company is seeking a Paralegal for our Riverside, California office. Competitive candidates will have relevant experience in personal injury defense or insurance... 

Colorado Solutions Inc.

Junior Marketing Assistant Job at Colorado Solutions Inc.

 ...expanded within the Louisville area and is looking to appoint a handful of talented professionals to join our marketing department. Our Junior Marketing Assistants are responsible for all marketing and field sales advertising for our telecommunications and fiberoptic-... 

NetApp

Client Executive Job at NetApp

 ...company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our...  ...named enterprise accounts for NetApp products and professional Services. You will develop long-term strategies and shorter-term plans...