Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. 

The Port Agent is responsible for preparing all entrance and clearance paperwork while informing local Customs, Immigration, and all other Governmental Authorities that by law or custom of the trade should be notified as to the arrival of the Vessel, as well as give any and all notices that may be required.

Responsibilities

• Arrange for any pilots, tugs, line-handlers, and fenders as may be required and requested by the Master in his pre-arrival communication

• Arrange for Authorities to clear the Vessel (Immigration, Customs, Heath), without delay, and advise in advance of paperwork and other details that are required by the Authorities in order to minimize delays

• Guide and assist all passengers, officers, and crew of the Vessel with the procedures for the clearing of local Customs and Immigration

• Receive and handle on behalf of the Vessel, all mail packages, courier deliveries, and goods sent to the Company and to forward the same to the Vessel upon arrival or during its stay in port

• Arrange for garbage, sludge, or bilge water removal if requested by the Master prior to the arrival of the Vessel in port

• Arrange for potable water, bunker oil, as per Vessel's requirements

• Order repair facilities and or services engineers for the Vessel as may be requested in writing by Disney Cruise Line (DCL) or the Master

• Generally perform such other activities as are required to enable the Vessel to enter, remain, and leave the port in the ordinary course

• Arrange for any hospitalization, medical consultations, and ambulance transportation for any passengers, officers, or crew for whom the Master or Vessel Physician may request such service

• Arrange for hotel reservations and transportation of passengers, officers, or crew as may be requested in writing by DCL or by the Master

• Be available to DCL upon the arrival of the Vessel, and throughout the day until the Vessel's departure

Basic Qualifications

• Proven knowledge and strong understanding of U.S Customs, U.S Immigration, and U.S Agriculture policies, procedures, and processes

• Minimum three years’ experience in husbandry agency operations within a passenger vessel setting

• 24 hour on call availability

• Experience in Guest logistics operations

• Excellent oral and written communication skills, with strong attention to detail

• Disney Cruise Line product knowledge

• Demonstrated strong organizational, decision making, analytical and problem solving, as well as continuous improvement process skills

• Proven ability to be a self-starter with minimal supervision and follow-up

• Proven ability to work well in a fast-paced environment, successfully meeting deadlines

• Ability to work flexible hours, including weekends, nights and holidays

• Demonstrated strong partnership/networking and interpersonal relations skills

• Demonstrated ability to work in a team environment

• Demonstrated proficiency with Microsoft Office applications

Preferred Qualifications

• Cruise line experience

• Proven ability to interact with various governmental and regulatory agencies

• Proven ability to interact with all levels of shipboard and shore side Management

Required Education

• High School degree or equivalent

Preferred Education

• Bachelor’s Degree

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