Job description:
State Farm Insurance agency is seeking a Customer Service Representative to be part of our successful team! Our organization has two locations located in Alpharetta, Ga. We love to develop our people from the ground up, therefore no experience or existing licensing necessary! We offer competitive pay (hourly or salary) + bonuses with opportunities for promotion within the organization.
Newly hired associate(s) will benefit from proven processes, training, and great teammates. This position does not require extra hours or weekends.
Responsibilities Include:
•Assist in answering phones (very few in person customer interactions)
•Provide prompt, accurate, and friendly customer service to our existing customers
•Assist customers with adding insurance to their household and identify gaps in coverage
•Respond to underwriting requests
•Disperse office reports
•Assist in contacting customers to get signature documents returned
•Scan and attach documents
•Assist with general customer questions
•Assist in reinstating cancelled policies
•Assist in processing incoming and outgoing mail
•Follow-up on assigned tasks
•Provide products to protect customers from the risks of everyday life
•Assist agent and sales associates complete tasks as directed
Requirements:
•Pass a state and federal background check that we conduct prior to hire
•Must be dependable and have dependable transportation
•Must be proficient with computer functions and have excellent communication skills
•Good work ethic
•Can adapt to change and are coachable
•Obtain Georgia property and casualty license. (paid by agency)
This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.
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