Job Description

The Regional Operations Manager for the Equipment and Supply Division will support the Florida market for Brasfield & Gorrie (B&G). This role focuses on ensuring smooth operations, with a significant emphasis on customer satisfaction and profit generation. The ideal candidate must have a deep understanding of the construction equipment fleet business and the strategies necessary to make it profitable.

Responsibilities and Essential Duties include the following (other duties may be assigned):

• Foster and maintain customer relations through visits, complaint resolution, agreement interpretation, and quality monitoring.
• Oversee customer-related activities, monitor service metrics, and recommend improvements.
• Negotiate contracts to ensure mutually beneficial outcomes for both customers and B&G Equipment and Supply.
• Resolve project issues with the team and customers.
• Develop, mentor, and support a self-directed team of technicians.
• Compile billing backups and prepare invoices.
• Provide input on risk analysis, capacity, and financial objectives.
• Monitor and analyze metrics such as response time, downtime, and repair time; make recommendations for improvement.
• Ensure proper process and documentation are followed.
• Maintain a strong understanding of staffing levels required to deliver excellent customer service. Actively participate in the recruitment and interview process of industry candidates to ensure the team is adequately staffed to meet these needs.
• Track labor reporting and commitments on projects.
• Conduct periodic reviews to assess market accuracy, risks, and opportunities.
• Oversee project planning, scheduling, reviews, and audits.
• Collaborate with General Superintendents and Project Managers for planning, execution, and safety.
• Conduct employee reviews, career development, and lead regional training efforts.
• Mentor Operations Managers (OMs).

• Bachelor’s or equivalent experience
• Proficiency in computer-based equipment and programs
• Extensive knowledge of the principles, methods, tools, and equipment used in the construction industry
• Strong interpersonal and communication skills
• Knowledge of all applicable safety standards, rules, laws, and procedures
• General knowledge of daily processes and procedures of B&G Equipment and Supply
• Ability to establish and maintain strong working relationships with coworkers and customers
• Ability to record information in the proper manner in both written work orders and computer databases, maintaining a high level of organization at all times
• Demonstrated commitment to stay up-to-date on industry equipment changes, through continued education
• Ability to create and foster a team environment

Working Conditions:

• Mostly indoors, but must have the ability to work outside in inclement weather, from time to time
• Ability to work in high pressure situations
• Travel is required

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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