Job Description:
As a Remote Chat Agent for FDF Energy Services, you will be responsible for providing exceptional customer service to our customers through live chat and other digital channels. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner, while also promoting our energy services and products.
Responsibilities:
· Respond to customer inquiries through live chat, email, and other digital channels
· Resolve customer issues and concerns in a timely and professional manner
· Provide accurate and helpful information about our energy services and products
· Troubleshoot and resolve technical issues with customer accounts
· Collaborate with other teams to resolve complex customer issues
· Meet or exceed customer service and sales performance metrics
Benefits:
· Competitive hourly rate ($15-$20/hour)
· Opportunities for advancement and professional growth
· Comprehensive training program to ensure success
· Flexible scheduling and remote work options
· Access to company-sponsored health and wellness programs
· 401(k) retirement plan with company match
· Paid time off and holidays
· Discounts on energy services and products
· Collaborative and dynamic work environment
· Professional development opportunities
· Recognition and rewards for outstanding performance
Requirements:
· High school diploma or equivalent required; associate's or bachelor's degree preferred
· 1-2 years of customer service experience in a call center or chat environment
· Excellent communication and problem-solving skills
· Ability to work in a fast-paced environment and adapt to changing priorities
· Proficiency in computer software and technology, including chat platforms and CRM software
· Reliable internet connection and quiet workspace for remote work
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