Remote Customer Success Manager - DACH Job at Lunit, Remote

dVVoWVNpUEdUYUwvbWExc2tZdWtBL1ZqOHc9PQ==
  • Lunit
  • Remote

Job Description

We seek a motivated and experienced Customer Success Manager to oversee our chest and breast AI customer management in the DACH region. This role is crucial in ensuring that our clients effectively adopt and utilize our Lunit AI solutions, driving customer satisfaction and long-term partnership success.

Roles & Responsibilities

  • Customer Relationship Management : Serve as the primary point of contact for clients in the EMEA region, particularly in the area of Lunit’s AI commercial products. Build and maintain strong, long-lasting relationships.
  • Customer Onboarding : Lead new client onboarding processes, ensuring seamless integration and adoption of AI solutions to the customer’s workflow.
  • Account Management : Conduct regular account reviews, providing insights and recommendations to optimize the use of our solutions while addressing any client concerns.
  • Success Enablement : Develop and implement strategies to enhance customer satisfaction and retention. Collaborate with clients to understand their goals and ensure our solutions effectively meet their needs.
  • Feedback Gathering : Gather customer feedback and work closely with the product development team to drive continuous improvement and innovation of breast and chest AI solutions.
  • Training and Support : Coordinate and deliver training sessions to enhance user expertise and ensure optimal utilization of our solutions.
  • Market Insight : Stay updated on radiology industry trends, competitor activities, and regulatory changes to provide clients with the most relevant and strategic insights.

Requirements

Qualifications

  • 3–5 years of relevant experience required
  • Native in German and fluent in English
  • Experience in product specialist/application specialist/medical informatics functions in the medical imaging or medical IT industry dimension
  • Project engagement and management experience
  • Knowledge of deep learning technology or AI applications in medical imaging or data
  • Excellent written and verbal English communication, presentation skills and the ability to plan/execute educational sessions
  • Ability to work independently in a field location (with occasional travel)
  • Ability to build strong working relationships with peers
  • Desirable: clinical experience as a radiographer, technologist, or biomedical engineer

How to Apply

  • CV (resume, free format) submission required

  Hiring Process

  • Document Screening → Competency-based Interview 1 → Competency-based Interview 2 → Culture-fit Interview → Onboarding
    • After the final interview, we may proceed with reference checks if needed.
    • Interviews are conducted in English.

Work Conditions and Environment

  • Work type: full-time
  • Working from home (Germany)
  • Salary: after negotiation

  ETC

  • If you misrepresent your experience or education or provide false or fraudulent information in or with your application, it may be grounds for cancellation of the employment.
  • Lunit is committed in providing the preferential processing to those eligible for employment protection (national merits and people with disabilities) relevant to related laws and regulations.

Jobicy job ID: 117865

Job Tags

Full time, Work from home,

Similar Jobs

State of Maryland

COMPUTER NETWORK SPECIALIST II Job at State of Maryland

 ...an individual to join our Desktop Support team managing over 1,200 computers throughout Maryland.Potential candidates...  ..., distributed systems, and networks. All ITD employees are available...  ...CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent... 

Presbyterian Healthcare Services

Physical Therapist Job at Presbyterian Healthcare Services

 ...developmental disorders Type of Opportunity: Part Time (.45 to .89) FTE: 0.5 Exempt: No...  ...: ~ BLS Required at Time of Hire Physical Therapist: Less than one year...  ...to meet the physical, psychosocial, and immediate environmental well-being of the patient.... 

Milton Hershey School

Transitional Living Assistant - Flex Job at Milton Hershey School

Description:Milton Hershey School (MHS) is a top-notch home and school where 2,000 pre-K through 12th grade students from disadvantaged backgrounds are provided an extra-ordinary cost-free career focused education. This is made possible by the generosity of Milton and ...

Iowa Information Inc.

Graphic Designer Team Lead Job at Iowa Information Inc.

 ...Job Description Job Description As the Team Lead - Graphic Design, you will manage a team of graphic designers, ensuring the creation...  .... ~ Excellent understanding of design principles, typography, color theory and layout. ~ Experience with design software such as... 

Sunrise Senior Living

Caregiver- CNA Job at Sunrise Senior Living

 ..., grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th...  ...We also offer benefits and other compensation that include: Medical, Dental, Vision, Life, and Disability Plans Retirement...